Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Tacoma, WA
1,737 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,737 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center
Sort by
May 06, 2020
The whole service from handing the vehicle over to the working staff to receiving the vehicle back in my hands was totally professional . That says alot about the teamwork of everyone involved with my veh working staff to receiving the vehicle back in my hands was totally professional . That says alot about the teamwork of everyone involved with my vehicle. More
by TGUIZZOTTI
Verified CustomerEmployees Worked With
Other Employees :
Kristy Graham, Lori aldan
May 05, 2020
Not good. Wasn’t told a part for recall (main reason for trip) was not there till AFTER they finished my oil change. With covid19 I would prefer to make as few trips as possible. Most of the service staff w trip) was not there till AFTER they finished my oil change. With covid19 I would prefer to make as few trips as possible. Most of the service staff was not wearing masks.. More
by Brhollar93
Employees Worked With
Devon Welsh
May 02, 2020
Mike was on it. He took care of our needs professionally and timely. We will request him in the future. Thanks for the good service! and timely. We will request him in the future. Thanks for the good service! More
by mauibeachlife
Employees Worked With
May 01, 2020
Thank You, thank you for taking good care of me and the car! The runs great, even my gas mileage has improved! Thank you ladies and gents! Minett car! The runs great, even my gas mileage has improved! Thank you ladies and gents! Minett More
by M1FERNANDEZ
May 01, 2020
All was good except someone re-programmed my drivers seat pre-sets. I know this because pre-set #2 was still where I had it set for my fiancé. Not the end of the world, but still a hassle pre-sets. I know this because pre-set #2 was still where I had it set for my fiancé. Not the end of the world, but still a hassle More
by Fortyhalf
Employees Worked With
April 30, 2020
I'd give 5 stars but they did a basic oil change and didn't reset any of the dash or car computer. They then asked me to come back but I unfortunately live 35 minutes away didn't reset any of the dash or car computer. They then asked me to come back but I unfortunately live 35 minutes away More
by binkiewiczwsu
Employees Worked With
April 24, 2020
Overall customer service is lacking. The advisor do not do a good job at keeping you informed or providing wait times when you make appointments. I had an advisor argue with me that my car was out of warra do a good job at keeping you informed or providing wait times when you make appointments. I had an advisor argue with me that my car was out of warranty when it was only a year old and less than 36,000 miles. More
by MAGGIEDENBO
Employees Worked With
Other Employees :
Anthony Breslin, Kristy Graham
April 17, 2020
Mike Smith in service does an exceptional job of staying in touch and communicating progress, etc. Just had my 2014 Sierra SLT in during this COVID-19 shutdown and with reduced work hours and parts deliver in touch and communicating progress, etc. Just had my 2014 Sierra SLT in during this COVID-19 shutdown and with reduced work hours and parts delivery being less than consistent his keeping me up to speed was helpful. The work performed was on budget and well done. I really appreciate that. More
by dkilcup
Employees Worked With
April 09, 2020
I had to take my vehicle in for service and had to drop it off before they opened. I also needed to pick it up after they closed. They not only performed the needed service but also did a recall service, e it off before they opened. I also needed to pick it up after they closed. They not only performed the needed service but also did a recall service, even though they were squeezing me in. My hat's off to the service department. More
by GLGLJH
Employees Worked With
April 09, 2020
Gilchrist GMC continues to deliver great customer service time and time again for me. I bought a new 2018 GMC Yukon from them a few years ago and since that day, have continuously taken great care of me. time and time again for me. I bought a new 2018 GMC Yukon from them a few years ago and since that day, have continuously taken great care of me. More
by James9107
Employees Worked With
