Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

I don't know what makes a good service center, but I don't drink coffee, nor do I eat food that's been left out for people to touch. That's weird. There was neither coffee or stale food offered, so wh don't drink coffee, nor do I eat food that's been left out for people to touch. That's weird. There was neither coffee or stale food offered, so why only 3 stars. The people people I've encountered seem mildly disinterested in being there or interacting with anybody. I always feel gratified when I hand over my money at one of the local-ish chain stores that sell tires, they used to advertise free beef with purchase, but I was too young when they did that. I have only had 2 experiences with the service center at Gilchrist since I bought my truck with them. Both times had me wondering if I was burdening them. That is a strange feeling to encounter while trying to be a customer. I haven't had them work on any repairs, only service, oil change and such. If there is some excuse about the pandemic, I work at a hospital, where I have dealt with Fed & State mandates since the beginning in 2020, it has been rough to accommodate the new distancing rules, but, well, there's other ways to make a customer feel. I bought my suburban from Sunset, they didn't have GMC that Gilchrist was offering when I was ready for a diesel. Did I make a mistake? More

My experience was great. I met Chuck who took care of my injector problem, gave me a rental car and got my truck back to me in a reasonable time. I would highly recommend Gilchrist to my friends. Thank you injector problem, gave me a rental car and got my truck back to me in a reasonable time. I would highly recommend Gilchrist to my friends. Thank you for everything. My truck is back to perfect. Jerry Reese More

Very friendly and honest! Good, quick service. Appreciated the entire experience. Would definitely come here again for any dealer service recalls or repairs. Thanks again! Appreciated the entire experience. Would definitely come here again for any dealer service recalls or repairs. Thanks again! More

The service was great. The part where ya pay wasn’t at all. I stood 10 minutes while the lady was on a PERSONAL phone call. all. I stood 10 minutes while the lady was on a PERSONAL phone call. More

This was another wasted trip. Devin in parts department confirmed he had 3 batteries for my GMC in stock. I made an appointment for installation. Upon arrival I discovered there were zero batteries for m confirmed he had 3 batteries for my GMC in stock. I made an appointment for installation. Upon arrival I discovered there were zero batteries for my GMC. My time was wasted and uncompensated. I took my business to a reputable competitor instead of Gilchrist. More

Needed a second fob for my 2020 GMC Acadia. They were able to get me in that morning. They were pretty busy but was in and out in an hour. able to get me in that morning. They were pretty busy but was in and out in an hour. More

Was in for an oil change. It was about 75 minutes for the appointment. Though that was a little long. Would be nice to be updated if running longer than an hour. appointment. Though that was a little long. Would be nice to be updated if running longer than an hour. More

Good customer service and timing, was kepted in the know of what was going on throughout the course of my repair. The issue ended up being figured out and no charges given due to manufacturers warranty of what was going on throughout the course of my repair. The issue ended up being figured out and no charges given due to manufacturers warranty More

I like bringing my car to you guys because you are great to work with you always call me and let me know when my car is done and you never mess up thank you so much for being the people you are and you’re a to work with you always call me and let me know when my car is done and you never mess up thank you so much for being the people you are and you’re always nice More

Very nice work. The vehicle runs great and the service personnel handled all issue with professionalism and skill. I will bring my Chevy the Gilchrist from now on personnel handled all issue with professionalism and skill. I will bring my Chevy the Gilchrist from now on More