Back

Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Tacoma, WA

4.2
1,742 Reviews

1,742 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma - Service Center

Sort by
June 15, 2021

Great group of people to deal withI recommend it to my Great group of people to deal with I recommend it to my friends and they also go there I will be back again with mine More

by PETERB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori aldan
June 11, 2021

I received a prompt appointment, and my waiting time processing in and out was minimum. The service staff were courteous, knowledgeable, and professional. I recommend Gilchrist Chevrolet Buick to all m More

by FULLWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bertucci, Kristy Graham
June 11, 2021

The front desk lady was no fríendly at all. She was smoking outside next to the vehicles. My truck didn’t even get a sticker with the miles. More

by anda02_2012
Recommend Dealer
No
Employees Worked With
Bob Cornett
June 11, 2021

This should be 25 letters, not twenty five words. There is not that much that happens in a visit that requires a review this long. More

by Scott
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck White
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

I paid 297 dollars and my issue I came in for wasn’t even fixed. I wasted time and money going there. Now I have to reschedule, drive there and drop my car off and do this all over again with the hopes that More

by mcgillt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristy Graham
June 10, 2021

Never again, broke two different parts did not claim responsibility for either. Left tools in the car left it dirty. Not good was expecting more from a dealership More

by vandekrolandbonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
June 09, 2021

I like your service center, they always do a good job. If you could improve something it would be the database of car’s history coming in. This is the 3rd car I have purchased and serviced there, and it ma More

by mmaertines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2021

The dealer did not perform the documented and agreed-upon service, they indicated on the inspection report that they had. They charged me for the service. I contacted the service department and am awaiting a More

by Mr. S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keri Dartt and the Service Dept Mgr, Ryan ???
Jun 19, 2021 -

Mr. S responded

Ryan Tram returned my call but he denied the Technician had made an error. As the conversation progressed, I was able to gain his agreement they had not rotated my tires and had not added fluids to the vehicle. In both cases I had proof of their lack of performance of the services and offered that proof to him. Ryan told me if I brought the vehicle back in they would resolve the issues but offered no other options. He was less professional than you would expect in this situation. You would think I would have been valued as a customer at a first time service visit for a service work that could continue for 10 years or more. I have lost all trust and confidence in this GMC Dealership.

June 08, 2021

Spent over 1100 on car and engine kept misfiring after They kept trying to sell me on things the car didn't need Won't go back there More

by Morph3030
Recommend Dealer
No
Employees Worked With
Dave Christensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

I got a new key fob and key for my 2005 Buick. They were great with programming it. The person at the counter was very friendly and helpful. More

by Nikadams76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristy Graham
...
126
...