Gilchrist Chevrolet Buick GMC Dealership Tacoma

Kathy in service was excellent and very helpful to explain in detail all of our questions explain in detail all of our questions More

They Ordered me a black front bow tie to put on truck, was wrong one. Said they would order the right one, waited over a month, callled to schedule an oil change and chuck said new one was here. but no on was wrong one. Said they would order the right one, waited over a month, callled to schedule an oil change and chuck said new one was here. but no one from dealership even called me to say new one was in,Went in for oil change and new bow tie but again no new bow tie. Don’t know what’s going on? No communication! Also told them to put air in tires they were all low. Got truck and psi were still low, asked them if they put air in tires and said yes, said they put psi to 35, I had to show them the Chevy app and required psi is 40. They then took 30 more minutes to go get my truck and fill all 4 tires. It’s just frustrating because they had my truck for 4 hours and still didn’t know required psi in a Chevy truck. I have purchased 2 brand new Silverados from Gilchrist but will not again. This was just for oil change! 2 months ago I wanted fog lights wired in and it took 4 days and 4 trips to dealership to get this done! Many excuses were used like these fog lights aren’t for your Silverado, but they were I bought them from Gilchrist, after they wired my truck after 4days and 4 trips to dealership the tech left grease or oil stains on my passenger side neoprene seat cover! Not sure what’s going on there but definitely not happy with my experience with service department. More

Horrible customer service and poor follow up, did not take responsibility for their mistakes I will never go back now my check engine light is one and it was only taken in for an air bag recall but they take responsibility for their mistakes I will never go back now my check engine light is one and it was only taken in for an air bag recall but they up charged me now my truck is broken. Not to mention the poor customer service More

They were professional and did the job in a couple of day and allowed me a couple of days to come pick it up, they also gave me a 10% discount which was very nice because it is around the holiday season and and allowed me a couple of days to come pick it up, they also gave me a 10% discount which was very nice because it is around the holiday season and it was a little expensive job that needed to be done. This is the 2nd time I brought my car here and I will continue to use this dealerships shop. More

Very good Very good. Very professional and explained everything to me Everything thing was fixed Very professional and explained everything to me Everything thing was fixed More

Always fair, Steve is a pleasure to work with Thank you Not going to do it Not going to do it More

Service Department. I have been going there for a few years now since I purchased my car at 2017, the workmanship of the mechanics there are top notch, they do take pri I have been going there for a few years now since I purchased my car at 2017, the workmanship of the mechanics there are top notch, they do take pride on the quality of their work from my experience with them working on my vehicle. I will continue to do business with them for years to come or up until I still own my chevy More

Customer service was the worse I’ve experienced at a dealership in this area. No callbacks, marginal details in text message responses. dealership in this area. No callbacks, marginal details in text message responses. More

If there was a zero star option I probably would have given that instead of 1. They had my car for 2 weeks and I could never get a hold of my service writer. Called many times and always got his voicemai given that instead of 1. They had my car for 2 weeks and I could never get a hold of my service writer. Called many times and always got his voicemail and he never once returned my calls. I showed up in person and they hadn’t even touched my car the entire time it was still sitting in the same spot. This is after 2 weeks of waiting for an appointment slot. More

Professional and worked quickly. Very well organized. Waiting area was warm and clean. Persons working in parts were helpful. Very well organized. Waiting area was warm and clean. Persons working in parts were helpful. More