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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,478 Reviews

6014 S Tacoma Way

Tacoma, WA

98409

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2,478 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

June 19, 2020

Brought our car for a repair to a different shop. They did the work but didn't fix the problem. Brought it to Gilchrist and and was fixed within a day and is running fine now More

by IMADCINDY
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm
June 15, 2020

The service was very friendly. There was a problem with a part but it was fixed quickly and pretty soon the car was done and I was gone More

by Babshm
Recommend Dealer
Yes
Employees Worked With
Robin Wilson, Devon Welsh
June 12, 2020

Gilchrist did due diligence in locating problems with my car. I always received a phone call with updates which were very helpful. I especially appreciated the senior discount. More

by 24ozmocha
Recommend Dealer
Yes
Employees Worked With
Chuck White
June 10, 2020

Oil change I think the "Service Dept" should be marked more clearly. I wasted 10 minutes standing in the wrong line (I was the only one) being ignored by 2 girl More

by onespoilednikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Stacy, Kristy Graham
June 09, 2020

Great purchase experience The service I received when purchasing my new truck was everything I could ask for. I got a great deal and my time was respected. The truck was delive More

by STEVE MACKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Roper
June 09, 2020

Excellent service by a family owned dealership. Only place I will purchase GM vehicles. I have purchased several vehicles from gilchrist over the past 14 years and every purchase has been great. More

by Duramaxguy
Recommend Dealer
Yes
Employees Worked With
Steve Smith
June 08, 2020

Good customer service but felt costs were way too high for a simple alternator replacement. I would have done myself had I known the exorbitant cost for parts and labor. More

by 24DSYTH
Recommend Dealer
No
Employees Worked With
Cannot recall
Jun 13, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you feel we are costly and do not recommend us. We make every effort to ensure that we are very competitively priced to all shops in the area and lower cost than other local dealerships. As a standard practice here, we pre-authorize all of our services with every customer to ensure that there are no surprises when you receive the bill. So before any of the work was completed, an estimated cost should have been presented to you and then only with your approval do we move forward with the repairs. Please note as well that we only use GM parts, all our technicians are GM certified, and our work comes with a year long warranty as well. While every vehicle is different, please be aware that overall, vehicles have been getting more and more difficult to repair as technology advances, safety is more relevant, and vehicles are more complex. Depending on your vehicle Year/Make/Model, what used to be a simple alternator replacement, likely now requires much more. If you would like to further discuss your recent visit or your bill please feel free to contact our Service Manager, Ryan, via email to ryan@gilchristauto.com with your personal and vehicle information.

June 08, 2020

Squeezed me in for an oil change, tire rotation and a tire repair .. got me in and out in a timely manner as they always have More

by darkanda316
Recommend Dealer
Yes
Employees Worked With
Trinity Sanders, Devon Welsh
June 08, 2020

Honest and great service can’t go wrong I will definitely continue to get my cars worked on at this dealership. The experience was great.. More

by Robert Young
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Devon Welsh
June 05, 2020

Very friendly staff good cleanliness and are complying with covid procedures social distancing masks gloves etc made me feel very safe and that they cared about me as well as the car. More

by MARTY30
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
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