Gilchrist Chevrolet Buick GMC Dealership Tacoma

The dealership did exactly what they said they were going to do in a timely manner to do in a timely manner More

They are very welcoming. The ladies upfront are great at their job and have outstanding customer service. The ladies upfront are great at their job and have outstanding customer service. More

always treated fairly and the work was done in a timely manner. will always recommend you manner. will always recommend you More

Everything was great! Service and parts always treat us right. Top notch people! I'll be back! Service and parts always treat us right. Top notch people! I'll be back! More

Everything was explained thoroughly. They gave me a cost breakdown on every incidental and what the maximum I would be paying and I appreciated the thought of the worst news first approa They gave me a cost breakdown on every incidental and what the maximum I would be paying and I appreciated the thought of the worst news first approach More

GILCHRIST IS A GOOD COMPANY WITH A GOOD SERVICE DEPARTMENT. MY CAR IS STILL RUNNING GOOD HOWEVER I WILL CONSIDER TRADING SOMETIME IN 2023. DEPARTMENT. MY CAR IS STILL RUNNING GOOD HOWEVER I WILL CONSIDER TRADING SOMETIME IN 2023. More

I no English but very good very good very good better than very good very very good 😊 than very good very very good 😊 More

Unfortunately, my experience at your dealership has been far from acceptable. My vehicle was initially diagnosed with failed rear calipers. iPhone the dealership once I returned from an overseas mission due far from acceptable. My vehicle was initially diagnosed with failed rear calipers. iPhone the dealership once I returned from an overseas mission due to being active duty, military, explaining that the issues still remain. I was told they needed to be broken in. However, I purchased a jack raise the rear, and the tires would not even turn even by force. I brought the vehicle in and they now told me the fronts were seized, and that the calipers put on the rear Were defective I agreed to get calipers put on the front along with rotors and the vehicle was in the shop nearly 2 weeks which cost me to pay nearly $1000 for a rental car for the second time after getting my vehicle the stability track light was on And the tea PMS sensor as well. I drove back to the dealer to have them correct it once I took the vehicle again the light came back on. I have chosen to take it upon myself to get it fixed and has now been corrected at my residence. I have worked in this field for 20 years in the military , and cannot believe that the quality assurance and quality checks are not done prior to giving a customer their vehicle back. It pains me to think that I put my family in danger with a vehicle with seized brakes that was improperly released back to me as the customer I truly hope something can be done to improve systems and processes within your dealership , this was not just one occurrence but several after speaking to your service representative, they too, could not believe the amount of trouble I had experienced. I had asked if they have a staff meeting in the morning to discuss operations for the day I stress that they please speak to the inadequacy I received as a customer , I am not want to take a survey nor rant like this, but I feel extremely disservice having to pay out of pocket for a rental car miss time from work and delay, important meetings to protect our nation More

The staff were friendly, kind and were able to articulate the issue and what was causing said issue. The service was timely which was much appreciated the issue and what was causing said issue. The service was timely which was much appreciated More

My service advisor is so knowledgeable, explained my repair so even I could understand! So helpful in making a good decision on repairs. repair so even I could understand! So helpful in making a good decision on repairs. More