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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,027 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,027 reviews
June 24, 2024
Make sure every detail is covered before you sign anything. It’s all about money and dealer. anything. It’s all about money and dealer. More
by sblankenship51
Verified CustomerEmployees Worked With
Helpful June 23, 2024
Sean was Great to keep us informed on when our New 2024 Chevy Traverse was & when it would arrive at Dealership Chevy Traverse was & when it would arrive at Dealership More
by brelynnb
Employees Worked With
June 22, 2024
Very good people they are very nice and very professional and they have good customer service the parts department the service department and they have great people in their office definitely I recommend t and they have good customer service the parts department the service department and they have great people in their office definitely I recommend them all the time More
by Antonio Alvarado
Employees Worked With
Other Employees :
All departments are good
June 21, 2024
My experience in the past with trying to purchase a vehicle from a car lot was quite tedious. With GM dealership our experience was nothing like that. We didn't feel like prey when we stepped onto the vehicle from a car lot was quite tedious. With GM dealership our experience was nothing like that. We didn't feel like prey when we stepped onto the lot nor did we feel pressured. Chloe Wongwui went out of her way to make things happen for us. We loved how she always kept us in the loop whole we waited for financing. Chloe and the staff there are very knowledgeable, patient, and amazing. Each staff greeted us with a smile every time we walked through the doors. Love it. More
by TUNNETA2016
Employees Worked With
Chloe Wongwui
June 21, 2024
I will definitely buy from Gilchrist again. There were some minor issues such as the length of time to get us the title. Jaun was my sales person and he was a pleasure to do business with!!! There were some minor issues such as the length of time to get us the title. Jaun was my sales person and he was a pleasure to do business with!!! More
by lamoureuxpaul518
Employees Worked With
June 20, 2024
I will never go back to this dealer! ! Went in for a factory recall that should have only taken a day, it took 4 days! They said it needed a linkage to the tune of $500.00 for the parking ! Went in for a factory recall that should have only taken a day, it took 4 days! They said it needed a linkage to the tune of $500.00 for the parking brake and they ordered the wrong part so couldn’t finish the repair. I had to use my truck so I picked it up ordered the part on Amazon for $7.75 and installed it in 15 minutes. They wanted 2 hours labor and $75.00 for the part!! They also didn’t finish the repair the parking brake still doesn’t work!! I called the service manager who was rude and abrupt said he was going to call back, which never happened. This dealer is the worst!!! More
by Kaallee010
Employees Worked With
Service manager
June 20, 2024
Sean was excellent, great knowledge of vehicle and pit is in right car. Would recommend to others in right car. Would recommend to others More
by JBONNICI
June 19, 2024
Best car buying experience I’ve ever had. Quality of service cannot be beat! This is my favorite place and the only place I’ll buy vehicles. Quality of service cannot be beat! This is my favorite place and the only place I’ll buy vehicles. More
by Duramaxguy
June 18, 2024
Appreciate MOST of the staff for their overall knowledge and customer service skills. The availability for service appointments and customer service skills. The availability for service appointments More
by richdoc7
