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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,463 Reviews
Gilchrist was originally founded by James Gilchrist in 1927 when he opened a REO Motor Car Company dealership downtown.. In the 1940’s the dealership transitioned to selling Chrysler Plymouth automobiles. In the 1950’s the Gilchrist family added Borgward and Buick. James introduced his son, John Gilchrist Sr. into the automotive industry and John Sr. eventually became the dealer in the 1960’s. Opel was the next brand to be added during this time. John Sr. continued to serve the local Tacoma Community while raising his sons, John Jr. and Gary, into the industry. By late 1980’s the Gilchrist family had stepped away from all of the brands except Buick. John Sr. decided to grow from being just a Buick dealership to adding the Chevrolet franchise in 1988. In 1991 John Sr. passed the legacy along once again to his sons, John Jr. and Gary. In 2009 the Gilchrist family decided to grow the brand again and added GMC to the mix. After years of working in the dealership John’s daughter Stephanie and Gary’s son Nick have begun to transition the dealership into the fourth generation of Gilchrist’s. In the 90+ years of serving the local community, the Gilchrist family has been able to keep the dealership within the family and help countless other families get reliable vehicles at a great price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,463 reviews
February 21, 2025
I dont understand why there's a diagnosis fee if you don't even find the problem with that being said even WHWN THE CUSTOMER tells you exactly what it is. $ 200 too tell me * I dont know what the issue don't even find the problem with that being said even WHWN THE CUSTOMER tells you exactly what it is. $ 200 too tell me * I dont know what the issue is* isn't quiet refreshing to hear. More
by ACE
Verified Customer
February 21, 2025
Excellent! !! Chloe is service minded. Trustworthy and her followup is great. Thank you to all of the team at Gilcrest Buick. !! Chloe is service minded. Trustworthy and her followup is great. Thank you to all of the team at Gilcrest Buick. More
by cylebeuf@gmail.com
February 20, 2025
Everyone I encountered at the service department has been professional and very informative, while remaining professional. Thank.you Gilchrist Service Department for taking care of our baby. professional and very informative, while remaining professional. Thank.you Gilchrist Service Department for taking care of our baby. More
by camachopamela642022
Employees Worked With
Kristi Howell
February 20, 2025
Great place to take your vehicle, but the wait after they get do everything maintenance your car feel longer their the initial wait. get do everything maintenance your car feel longer their the initial wait. More
by OCASIOLUIS73
Employees Worked With
February 19, 2025
Great customer service and smiling face. No hassles during check in. She also let me know that one of my tail lights were out with an option to have it serviced while I waited for my oil ch No hassles during check in. She also let me know that one of my tail lights were out with an option to have it serviced while I waited for my oil change. Clean and safe environment. I love this location! More
by qkarpunin
Employees Worked With
February 19, 2025
Chuck and the service team are the best! They take great care of my vehicle! They take great care of my vehicle! More
by jesussaves
Employees Worked With
February 19, 2025
My vehicle had no issues before I went in for routine service. Then through "unfortunate coincidence" it had a flat tire as I left the dealership, which was not able to be repaired and I had to pay over service. Then through "unfortunate coincidence" it had a flat tire as I left the dealership, which was not able to be repaired and I had to pay over $300 to replace. I will never go to this dealership again. More
by BRIAN.SORENSON
Employees Worked With
Name
February 18, 2025
Showed me around… made me feel Welcome! First time taking my wife new ride to be serviced. First time taking my wife new ride to be serviced. More
by Shep
Employees Worked With
February 18, 2025
I came down to the dealer to look at a truck based off an email saying the vehicle was available. When I got there, it was not. Although the email was sent in the morning, the vehicle was actually sold the n email saying the vehicle was available. When I got there, it was not. Although the email was sent in the morning, the vehicle was actually sold the night prior. The manager filled my personal vehicle with $20.00 of fuel for driving down to the dealership under false pretenses. We then started to work with a diffient sales representative on a like type truck, he worked to get us a decent price. We got into the deal at 10am and didn't leave until we'll after 6pm. In the end, we got a vehicle we liked at a decent price. More
by DKS
