Giant Recreation World OB

**ONE STAR — Nearly Three Months Without Our Coachmen Galleria, and Now It's Not Even Drivable!** We dropped our Coachmen Galleria Mercedes-Benz Sprinter motorhome off at **Giant Recreation World – De Galleria, and Now It's Not Even Drivable!** We dropped our Coachmen Galleria Mercedes-Benz Sprinter motorhome off at **Giant Recreation World – Destination Daytona in Ormond Beach, Florida**, at the end of July. Today is October 14, and we STILL do not have our camper. For nearly three months, we have dealt with conflicting diagnoses, insurance-related delays, unavailable parts, poor communication, and department after department passing responsibility to someone else. We have already missed three planned events, and now two more upcoming trips are in jeopardy. Last week, we arranged to pick up our motorhome today, even though the shower repair was still incomplete. We were willing to travel without a functioning shower rather than miss another event. They knew we were coming. **What we arrived to find was absolutely unacceptable.** The power had been left off, there was mold in the refrigerator, dirt and debris throughout the interior, and our personal belongings had been moved around and carelessly left out of place. The shower was filthy with construction debris. The trim and moldings removed to inspect the battery connections beneath the driver's seat had not been properly reattached. The rear cushions removed to access the inverter and transfer switch were simply thrown back into place. The original electrical issue did not appear to have been properly addressed. Even the windshield replacement was left unfinished, with installation tape still attached to the exterior long enough to bake onto the glass and surrounding paint. **But the absolute worst part? OUR MOTORHOME WAS IN LIMP MODE AND COULD NOT BE DRIVEN HOME!** It was NOT in limp mode when we delivered it in July. After having our vehicle for nearly three months, they apparently had not even adequately checked its mechanical condition or road-tested it before our scheduled pickup. Now we are being told that Mercedes will need to become involved to address a mechanical issue that was not present when we dropped it off. We had no choice but to leave our motorhome AGAIN. What is most frustrating is the complete lack of accountability. Every department has a different explanation, and nobody seems responsible for overseeing the repairs, inspecting the completed work, or ensuring the vehicle is returned in acceptable condition. This is an expensive motorhome that we purchased to travel and enjoy events scheduled well in advance. Instead, it has spent nearly three months sitting at Giant Recreation World while we receive one excuse after another. **We were willing to accept an unfinished shower repair. We were NOT willing to accept a filthy, improperly reassembled motorhome that was no longer mechanically drivable.** The delays are frustrating enough. But the complete disregard for the condition of our property, the lack of quality control, and the failure to have the vehicle ready for a scheduled pickup are inexcusable. As of October 14, we still have no camper, no clear resolution, and additional travel plans being jeopardized. **Extremely disappointed in the service department and overall management at Giant Recreation World – Destination Daytona, Ormond Beach.** More

have been extremely disappointed with the service department at Giant RV. In my experience, the customer service has been unprofessional, unapproachable, and far from helpful. One of the biggest f department at Giant RV. In my experience, the customer service has been unprofessional, unapproachable, and far from helpful. One of the biggest frustrations has been with the extended warranty I purchased for several thousand dollars. I bought that warranty expecting support if something went wrong, but when my generator failed, I didn't receive the assistance I expected. At the time of the failure, my generator had only 16 hours since its last service, and I was able to provide service records documenting the maintenance. Despite this, my warranty claim was denied. What was most frustrating was that Giant RV simply informed me that the warranty company had denied the claim and said there was nothing more they could do. There was no effort to advocate on my behalf, explain the denial in detail, or help pursue other options. In the end, I was left paying for repairs despite having purchased an expensive extended warranty that I believed would protect me in situations like this. Based on my experience, I cannot recommend Giant RV's service department. I hope they improve their customer service and do more to support customers when warranty issues arise. More

We had a great experience buying a new RV and with DJ and the service department here. They took care of everything we needed in the time frame promised. They also took the extra time and care to answer all the service department here. They took care of everything we needed in the time frame promised. They also took the extra time and care to answer all of our questions in person and over the phone. We were extremely happy with our purchase, experience and treatment by this dealership and their staff. More

Horrible experience. I only got fifteen words so do not buy from this shady dealer I only got fifteen words so do not buy from this shady dealer More

I will start by saying that this dealerships service department is a train wreck, and I will never bring my camper that I bought from them here again and have written 2 other reviews for the reasons why department is a train wreck, and I will never bring my camper that I bought from them here again and have written 2 other reviews for the reasons why. If this review was about the service department and dealership it would have a negative 20 Stars! But this review is about DJ McNAMARA. He is a service advisor there and he was very familiar with my relationship with this dealership. During our first camping trip out after getting it back from the dealership, the lights under the awning didn't work. The lights were the several weeks or months hold up for us to get our camper back in the first place. After looking at it today they left the original lights on the camper, which is why they were so gracious as to not charge me for them on the original bill of repairs as the CEO pointed out in his response to my review. Thank you, sir, for not charging me for something that was claimed to be fixed but in reality, was not, hope you didn't throw out your shoulder patting yourself on the back for that charity! DJ MADE IT RIGHT!! Thank you, DJ. He got me new lights and sent someone to install them on the company’s dime. Even though I am very unhappy with this company, credit is due to the employees that work under leadership that struggle to do the right thing. Great Job DJ and Thank you again. More

I got completely taken advantage of during the purchase of my RV as a first time buyer. During a phone call I was told "I'm going to go ahead and get your tires and paint protected for you". which was said of my RV as a first time buyer. During a phone call I was told "I'm going to go ahead and get your tires and paint protected for you". which was said in a way that made it sound like a complementary service. What was not explained was that this was an optional add on of $4,000 which was then added to my purchase price. I was NEVER asked if I wanted it done and they NEVER disclosed the costs to me at any point until it was too late for me to do anything about it. Disgraceful to be so manipulative and deceptive about additional costs. More

Took my motor home for warranty inspection in 2023 they used two tubes of dicor on the food charging $26 for the dicor and $119.00 labor. Took the motor home for inspection 2024 another tube of dicor an an used two tubes of dicor on the food charging $26 for the dicor and $119.00 labor. Took the motor home for inspection 2024 another tube of dicor an another $119.00 labor so either the previous tech didn’t know what he was doing or this is a scam. My feeling it’s a scam. Had trouble with the propane side of the hot water heater which was a loose connection not covered by warranty for life (which is a joke) and was charged $102.00 to tighten a nut. My advice is to find another RV dealer! More

Went in on Saturday wanting just information on a Class C pre-owned RV. This sales girl named Julie , should not be in sales . Didn't listen to one thing I said and was more interested in getting my contact pre-owned RV. This sales girl named Julie , should not be in sales . Didn't listen to one thing I said and was more interested in getting my contact information . Worst experience I've ever had. In my opinion , I will never spend 1 cent of my money at Ormond Beach Giant Recreation World . I also have a Co Worker who went there to get some education on an RV purchased at GRW in Palm Bay . She went to Ormond location and left discusted. Good Luck GRW Ormond your doing a great job running people off !! More

Let me preface this with this: I have never written a negative review. I always find something good that keeps me from doing one. But this experience has made me lose sleep so I have to vent. I found negative review. I always find something good that keeps me from doing one. But this experience has made me lose sleep so I have to vent. I found a Motorhome on RV Trader that we were interested in. I made an appointment to come look at the unit. We drove our trade in Motorhome to the dealership. The sales manager inspected our trade. And came back with a us low trade in of $4.5k. We said no. He came up $4k which was still lower than I expected but we signed a sales agreement and put a no refundable down payment of $5k. I wish we could have drove the vehicle off the lot that day. But they said we would have to come back in a week so they could get the unit ready. When we returned the sales manager said our unit was in worse shape then he expected, even though he had 100% access the week before to inspect our trade in. He said it would cost him $8k to fix our unit to be able to sell it. He offered to split the difference and wanted us to pay $4k more down payment. We decided to do this deal. But on our drive home I realized that we had a sales agreement signed by us and the sales manager. That should have been binding. Especially since he had already inspected our motorhome the week before. I believe this is not the first time this sales manager has pulled this on unsuspecting customers. Oh and the unit that he said had $8k worth of repairs before he could sell it was put back on the within two day at 12k more than they paid to us. This is very unethical business practice. I would not recommend this dealership. More

We purchased our 2024 Forest River Salem fsx travel trailor in March. Chad, our salesman was very kind and patient with us in showing us all the ones we were interested in. He answered all my questio trailor in March. Chad, our salesman was very kind and patient with us in showing us all the ones we were interested in. He answered all my questions and was quick to get any answers he didn't have. All in all a good and smooth experience. We took it on its "maiden voyage" and found a couple things needed adjusted. Headed there now to drop off for corrections. Will update when we get it back hopefully not as long a time as some have experenced. More