Ghent Chevrolet

Ghent service department was the worst. We had to have a brand new, 3 weeks old, 1300 miles, Chevy Silverado 2500,HD truck that totally lost all power on an interstate highway towed into G We had to have a brand new, 3 weeks old, 1300 miles, Chevy Silverado 2500,HD truck that totally lost all power on an interstate highway towed into Ghent. This was a Friday and also Labor day weekend. While stranded on the highway with a new truck that won't start and camper, the frustration began. First we asked for a loaner. Was told they had nothing available. Suggested to try rental car places. Upon instance that something be found a loaner was found. Upon arriving at Ghent everyone was more in a hurry to get off and start the holiday weekend. No empathy for our situation just we'll deal with it on Tuesday or Wednesday. So they got to it on Tuesday. When Ghent called to say the truck was fixed that day we were surprised that it was done so quickly. When asked what wrong they said the 2 batteries were dead and they replaced them. Their tech took no extra steps to see WHY a new trucks batteries would go dead so quickly. This sounded odd but Scott assured us that was the problem. He even told us they have cars on their lot that sit and have to have new batteries put in them all the time. This truck had not been sitting on any lot and had been driven for 3 weeks already. We left Ghent and at 31 miles away completely lost all power AGAIN. The 2 new batteries completely dead. This was 4:30 and service and loaner Dept close at 6pm. Between phone calls to GM and tow company we could not get back to Ghent before 6pm. Adding to this don't try to get to talk to anyone after 6pm as all their phones are switched to an automated voicemail system with no way to talk to a person. We wound up towing it to another dealership for diagnosis. We never, ever, even heard from Ghent again. More

Terry was great! Helped my son out with his first time vehicle purchase. He was very patient and answered the 1,000 questions my son had! Thanks Terry! Helped my son out with his first time vehicle purchase. He was very patient and answered the 1,000 questions my son had! Thanks Terry! More

All work done was completed in a timely manner and handled professionally. Thanks for all you do. Great job! handled professionally. Thanks for all you do. Great job! More

They make you feel welcome and they treat you in a very professional way. Their sales team meets and exceeds expectations very happy that I did business with them. Ghent Chevrolet keep up the great work!! professional way. Their sales team meets and exceeds expectations very happy that I did business with them. Ghent Chevrolet keep up the great work!! Thank you More

They got me my dream car sure it came with a price but I walked away with the keys walked away with the keys More

Factory issue resolved on two of our vehicles. Done fast and both done on the same day. Done fast and both done on the same day. More

He was amazing to my family and I He was amazing to my family and I. He made sure our needs were met, and we couldn't be more thankful. family and I. He made sure our needs were met, and we couldn't be more thankful. More

Service was terrible and truck was a week late to get repaired.i have owned 7 Chevy trucks and will never take my truck for service and never buy a truck from ghett Chevy. repaired.i have owned 7 Chevy trucks and will never take my truck for service and never buy a truck from ghett Chevy. More

Awesome dealership they are very helpful and patient. They don't make me feel like I have to rush into any decisions that need to be done, like when I got the vehicle I wanted or when I needed to get it They don't make me feel like I have to rush into any decisions that need to be done, like when I got the vehicle I wanted or when I needed to get it maintenance. More

I have always had good and fast service when I take my Equinox to Ghent. Equinox to Ghent. More