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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews
Call Service Center (941) 567-1080

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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February 07, 2024

Service was good but the Auto Butler was sloppy. Visible drips still noted on car outside trim. It looks like the service was done in a hurry. More

by lro464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure.
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Feb 08, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. I am sorry about your Auto Butler. If you would like to bring your vehicle back in we would be happy to care of this for you. Please contact our Customer Relations Manager Diane Beimann at 941-567-1080. Ryan Fischer General Manager

February 04, 2024

The service advisor was unfriendly and unprofessional and lacked knowledge in response to my basic questions about costs of potential services and recall related to my vehicle. More

by Alexanderirlin
Recommend Dealer
No
Employees Worked With
New young female service advisor I think her name was Kelby
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Feb 05, 2024 -

Gettel Toyota of Lakewood responded

I am very sorry you did not have a positive experience with Kelby. If you have any questions that have not been answered, please contact Diane Beimann our Customer Relations Manager and she address an questions that you have. 941-567-1080. Ryan Fischer General Manager

February 02, 2024

The Best Service station in Lakewood Ranch Florida so go visit this service station okay More

by HECLEE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore
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Feb 06, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review and your support. Ryan Fischer General Manager

February 02, 2024

Everyone was very helpful and courteous with me, and it was serviced in a timley manner More

by sarahsellsflorida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Sarah. It sounds like you enjoyed working with Ana. Ryan Fischer General Manager

February 02, 2024

Chris did a great job and made sure i was satisfied Chris is a valued employee More

by Cmptjeff
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
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Feb 06, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad Chris was so helpful and that you enjoy working with him. Ryan Fischer General Manager

February 02, 2024

Did their job They got the car started as we requested. See you next time More

by debbarney
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
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Feb 05, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the four star review Deb. I am glad Chris was able to help. Ryan Fischer General Manager

February 01, 2024

work done ina timely manner but way too expensive. May not go back for further scheduled service More

by SJABRAMOWITZ
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 02, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. I am sorry that you feel we were to expensive. Our prices are competitive with other dealerships in the area. If you would like to discuss this, please contact our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

January 29, 2024

Had to wait almost 15 mins for apptmt. A week before almost 30 mins fo Kelby and I left. What is the problem? More

by jamesjmonahan
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Reynolds
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Jan 30, 2024 -

Gettel Toyota of Lakewood responded

I apologize for the wait. Sometimes a prior customer takes longer than expected and our Advisors do get backed up. Ryan Fischer General Manager

January 29, 2024

The maintenance department had a flexible time which made it easy for me to bring in my vehicle. Ms. Kateeja welcome with with a smile and was very helpful in answering my questions and taking care of my ca More

by JDHAITI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Kateeja and I really appreciate your support. Ryan Fischer General Manager

January 28, 2024

Jacob is knowledgeable and keeps me up to date on everything involving my Highlander. Plus he goes above and beyond. Everyone at the dealership are friendly and welcoming. More

by debfoxworthy
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Burgh
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Jan 29, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Deb. I am so glad you find Jacob so helpful and have had such a positive experience with our dealership. Ryan Fischer General Manager

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