Gettel Toyota of Lakewood - Service Center

I requested 3 different items that needed to be checked when making my service appt. None of the 3 items were checked & corrected. Has totally squashed my confidence in this service center when making my service appt. None of the 3 items were checked & corrected. Has totally squashed my confidence in this service center More

Trying to make a buck. Check the tires, that's all. Didn't follow request. Waiting for another problem with tires... Check the tires, that's all. Didn't follow request. Waiting for another problem with tires... More

Kareem a is the best. Always goes out of her way to make things as perfect as possible. I have a fleet vehicle and they were a bit difficult to work with. She worked throu Always goes out of her way to make things as perfect as possible. I have a fleet vehicle and they were a bit difficult to work with. She worked through all their issues and was able to get the repairs done that were toyota recommended and that my fleet company wasn’t going to approve. She made my vehicle safer to drive by standing her ground and presenting what was right to them. More

This service department is great. Haven’t had any issues. Online scheduling is easy and I’ve never had to wait longer than necessary. Patrik was easy to work with. Haven’t had any issues. Online scheduling is easy and I’ve never had to wait longer than necessary. Patrik was easy to work with. More

Service department did a good job but I asked about a quote on a new Venza and how much my current Venza is worth. The man said he would put the info on my invoice but that never happened. Perhaps all quote on a new Venza and how much my current Venza is worth. The man said he would put the info on my invoice but that never happened. Perhaps all your staff should be trained on the importance of future sales to your business. More

Great service experiences always, ease in making appointments and advises future needs for my vehicle appointments and advises future needs for my vehicle More

They are very nice and friendly always they help us when they need. I like it so much. they need. I like it so much. More

They are about customer service. They offer an Uber to drive you home, if it's going to be awhile to finish service They offer an Uber to drive you home, if it's going to be awhile to finish service More

No problems whatsoever. My service writer was polite. And Car was done promptly. Thank you. My service writer was polite. And Car was done promptly. Thank you. More

As a long time customer of the Lexus dealer in Sarasota it was refreshing to have a dealership that cares about their customers. An oil change at Sarasota Lexus was upwards of 1.5-2 hours, along with the n it was refreshing to have a dealership that cares about their customers. An oil change at Sarasota Lexus was upwards of 1.5-2 hours, along with the new let's run up the bill attitude they have. Oil change appointment at Gentle Lakewood was for 1:00. In and out at 1:45. Such a great experience no up selling just honest. You have a new happy customer. Shawn and team did a great job. Thank you More