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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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September 13, 2023

The dealership is always pleasant to be in Jacob Burgh is very courteous and respectful and does a great job keeping you updated and explaining everything, you need more advisors like him More

by Photogourder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you enjoy working with Jacob. Ryan Fischer General Manager

September 11, 2023

courteous professional, friendly on time, service center is always clean, the attendant outside, helped me fill out the drop box form More

by STEVESIGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Steve. Ryan Fischer General Manager

September 10, 2023

Excellent people, excellent work - thank you so much for taking of everything from beginning to end. More

by Allen Sorbie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore
Sep 11, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Allen We all appreciate your support. Ryan Fischer General Manager

September 08, 2023

Great customer service! Jacob and Mechanical Team have taken very good care of our old car. Without their care, our car would be already dead. More

by Malimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . Jacob and I really appreciate it. Ryan Fischer General Manager

September 07, 2023

Environment very Hostile and Intimidating Associate and Manager very intimidating and not helpful I will never subject myself to this kind of behaviour again especially when I was ready to spend 1600$ and More

by THOMASINUS888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darker Service Manager
Sep 08, 2023 -

Gettel Toyota of Lakewood responded

I am sorry that you feel that way Thomas. After speaking with Chris and Freddy, I understand that the only way you would have the $1600 service done was if we paid the $500 car rental bill that you had already agreed to, so you really only wanted to pay $1100 for a $1600 service. I am sorry we were not able to do this for you and that you felt intimidated.. Jack Gorrill Service Director

Sep 08, 2023 -

THOMASINUS888 responded

I understand and I walked away but prior to that your Associate Chris Morelli refused to help me in so many ways that it was very obvious with an overly aggressive way. When I ask him to turn me over to another associate it felt like he wanted to bite my head off….Now back to pricing …I found out that other Toyota dealers are less expensive for the same job.Which is very unacceptable. My Experience with Gettel Toyota was terrible and unacceptable. They were Overly aggressive, rude, non existent Customer Service and they didn’t have a real trained manager just a bunch of rude people. Gettel Toyota Lakewood is a terrible environment if you end up negotiating a price …They only want your money. They are lying about the cost of rental, The Shop needed 2 days to fix my car the cost of rental per day Was $45 plus the previous days I had the car it would have been $300 not $500 not $600 Also I offered to pay half the cost of the rental too,but I’m not surprised with your price assessment coming from a dealership that inflates the prices all the time. When I brought the car prior to this visit 25 days ago at first I overpaid by few hundred dollars comparing with Another dealer.They were supposed to inspect the car and let me know about the future problem. Yet they didn’t ,you just wanted to grab the money with minimum effort. I just don’t think you are a good dealership and lots of clients avoid your service I just didn’t know,I will never buy a car from this dealership in my life, …also I would be an advocate against them to other potential clients that want to buy from Gettel Toyota. I will post everything online your behaviour that day and the whole experience needs to be published. You know University Parkway is a very small community but they talk and get referrals all the time! I have recorded the whole experience and will post it online.Clients shouldn’t be treated that way!

September 06, 2023

Always have been treated well. Nice and clean waiting area. Wish I could bring my fleet vehicle there instead of Autonation ford. More

by KHogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive service experience. Ryan Fischer General Manager

September 04, 2023

Very professional, thoughtful and engaging. Everything was explain in details . One of the reason I go to the dealership is because the staff are exceptionally good at what they do. More

by CAPEVERDE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you had such a positive experience. Ryan Fischer General Manager

September 03, 2023

Great experience working with Jacob Burgh who got the job done on time, for the price as promised. More

by gregmilewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Greg. I am glad Jacob was so helpful. Ryan Fischer General Manager

September 03, 2023

Had a Acura, took it to gettle Acura for years. This is my second time to gettle Toyota and didn't feel the same relaxed atmosphere. A little more like a production line. But all said and done, the More

by tguiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. Ryan Fischer General Manager

September 02, 2023

Always courteous and through. Kateeja was very pleasant and easy to communicate with. The Service Department is always on the ball. More

by FLORIDIANDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Dave. I am glad you had such a positive experience. Ryan Fischer General Manager

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