Gettel Toyota of Lakewood - Service Center

Very responsive and kept me informed throughout the process of my repairs from start to finish. Even included a free wash, thank you process of my repairs from start to finish. Even included a free wash, thank you More

I love that Gettel contacts us when regular maintenance is due… They are honest… Efficient… Just outstanding is due… They are honest… Efficient… Just outstanding More

Brought my 2022 RAV4 Hybrid in for 25000 mile service. Normally work with Michelle, but she was not in, so they put me with Chris Morelli. Big mistake. No issues with my service but the customer who Chris Normally work with Michelle, but she was not in, so they put me with Chris Morelli. Big mistake. No issues with my service but the customer who Chris was helping before us had a terrible expierence with Chris that made us all cringe. An older gentlemen and his wife (probably in their late 70’s) were sitting next to us in the waiting and had been waiting a long time. Chris came over to them and said something in a non-professional tone which caused a reaction by the customer. The customer said that he had been waiting hours and Chris replied that he had told them several times their car was ready (not in the 30 minutes my wife and I had been sitting next to them). He then started to argue with the customer in a berating tone in front of the other customers in the waiting area. His conduct was so unprofessional that another employee had to come over and calm him down. Not only will I not use him in the future, I will no longer bring my vehicle there for service and maintenance. I will go to Brandon where they at least treat their customers with respect. Chris should not be interfacing with customers at all! More

Very courteous and professional advisor, she kept me informed about my services and future needs. informed about my services and future needs. More

I was very pleased with the service. Chris was wonderful in explaining what needed to be done. My car was serviced in about an hour. Chris was wonderful in explaining what needed to be done. My car was serviced in about an hour. More

I’ve taken my car here in the past and had good service however this last time I asked for my tires to be rotated and they didn’t do it, no one went over anything about how my service went and when I came however this last time I asked for my tires to be rotated and they didn’t do it, no one went over anything about how my service went and when I came to pick up my car it was boxed in by other cars. More

Everything I needed quickly and with a smile. Was able to take me earlier than scheduled and even had green tea. Was able to take me earlier than scheduled and even had green tea. More

Once again, working with Jorge in the Service Dept is the best! Friendly, very knowledgable about your vehicle and gets you in and out promptly! Can trust what Jorge says - keep up the good work! best! Friendly, very knowledgable about your vehicle and gets you in and out promptly! Can trust what Jorge says - keep up the good work! More

I had to tighten the oil drain plug after I noticed a puddle of wild in the drive way. puddle of wild in the drive way. More

Employees are helpful, polite and Professional. Unfortunately for me something always backfires when visiting Gettel Toyota? Unfortunately for me something always backfires when visiting Gettel Toyota? More