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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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November 11, 2023

Excellent ratings say it all . Excellent review says it all. I NEED HELP CORRECTING MILEAGE I LISTED ON SERVICE SIGN-IN FORM: THE CORRECT MILEAGE WAS 30,350. What More

by RHAHNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : YVETTE COSGROVE also provided excellent service on my previous visit
Nov 13, 2023 -

Gettel Toyota of Lakewood responded

I am glad you had such positive experience with Chris. The next time you come in for service, tell your Advisor what happened and they will correct your mileage on the new repair order. Ryan Fischer General Manager

November 11, 2023

Everything was handled quickly and professionally. Shawn was helpful and gave an accurate estimate and time frame . More

by terrisweat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you enjoyed working with a Shawn. Ryan Fischer General Manager

November 11, 2023

It is always a pleasure to have Gettel Toyota of Lakewood service my car. This time, Kelby was my service rep. She kept me informed, and made me feel welcomed (not just a number)! See you in 5000 miles! More

by MLEGAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelby Lawson
Nov 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Kelby and I really appreciate your support. Ryan Fischer General Manager

November 11, 2023

Shawn deceived me with misleading information on services being performed on the company owned car when all I needed was oil change and lied to my company into buying tires the car did not need and brake ser More

by dominique.moise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Gettel Toyota of Lakewood responded

I am sorry you feel that way Dominique. Shawn relays the information the technician gives him after inspecting your vehicle and following Toyota Guidelines. If you would like to discuss this further, please contact Diane Beimann our Customer Relations Manager at 941-567-1080

November 11, 2023

Awesome service writer. Great technician and how the video really explains what he pinpointed. Now I can set up my next service More

by JAIMECADET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember what my service writers name was
Nov 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Jaime. I believe your service advisor was Kelby. We both appreciate your support. Ryan Fischer General Manager

November 10, 2023

Did thorough job w/servicing but failed to wash and vac. Maybe they just forgot. More

by D.GOERLITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. I am sorry about the wash. Please stop by anytime and we would be happy to give you a free wash. Ryan Fischer General Manager

November 09, 2023

Service was good and complete, although I expected it to be a little faster. I also liked the car wash More

by KATHYX.EWING
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Nov 09, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the four star review Kathy. Ryan Fischer General Manager

November 09, 2023

This is my favorite place for a car. The maintenance plan is pretty good and scheduling is easy. I also like the fact that you provide Uber to and from home. More

by geoleyva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . I am glad you enjoy working with our team. Ryan Fischer General Manager

November 09, 2023

Patrick was wonderful, took car of everything for my RAV4 …..yada yada yada yada yada More

by MARIA8165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Nov 10, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Maria. Patrick and I really appreciate your support. Ryan Fischer General Manager

November 07, 2023

Jorge Kept me fully informed on the progress of the service and inspections ongoing of my vehicle. Upon completion of the service he was extremely informative of the inspection results. I will always More

by DON.SALLYWOOLDRIDGE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jorge Sandin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad you enjoy working with Jorge. Ryan Fischer General Manager

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