Gettel Toyota of Lakewood - Service Center

Go somewhere else for service Toyota of Lakewood has been the worst dealership service experience I have ever had...not just with Toyota, but with all vehicles I've owned. I recent Toyota of Lakewood has been the worst dealership service experience I have ever had...not just with Toyota, but with all vehicles I've owned. I recently moved to Sarasota from up North. I use to go to a fantastic Toyota dealership who genuinely cared about me and my vehicle. Solely due to convenience, I began having my Camry serviced at Toyota of Lakewood once I got situated in Florida. It is as if nobody gives two s**** about you because they know they have plenty of other customers bringing their vehicles in for service there. Not enough competition in the area I suppose. Nobody has the decency to pick up the phone when you call, once you leave a message, days later nobody has called you back. Many of the service advisers seem to have a chip on their shoulder and are so unfriendly to the point of being downright rude. After one appointment, I was told I needed new brakes. I told the woman that I would need to wait until I checked my work schedule before making an appointment. The woman got up, dropped my keys on the table and in a rude tone said "Well then, I guess we can't help you!" She left the desk and didn't come back in to her desk/office until seeing me leave and get in to my car out on the service drive. Later that week, out of pure convenience, I called up the service department and asked for a different adviser to bring my car in to replace the brakes. The next adviser was friendly enough, but appeared to be more interested in making a buck and getting on to his next customer then answering a few questions I had regarding which parts were to be replaced and how long it would take. This was a week ago. Fast forward to a few days ago and now I have a loud noise coming from the front end. After having my neighbor take a look at the car while sitting in my garage, he showed me that one of the front stabilizer links was disconnected from the strut housing and was rubbing on the brake line, while hitting the wheel when I turned. On the other side, the stabilizer link was attached, but very loose and wobbling all around. I have never had anyone from Toyota of Lakewood say that my stabilizer links were bad. Now after having my vehicle serviced for brakes, they have fallen off on one side and loose on the other. Either the technician loosened them up, or they were removed and not re-installed properly after doing the brake job. After calling them up, I have gotten no response and nobody has returned my call. Not parts, not service, not even management. It is to the point now that even if Toyota of Lakewood was the last Toyota dealership in the area, I would not go to them. Ill take my vehicle elsewhere and I would recommend everyone else do the same. More

The service was done on a recall by Toyota. I was greeted by Jerry, and Matt handled my appointment. Both were very helpful to explain the procedure and answer any other questions I had. The work was do by Jerry, and Matt handled my appointment. Both were very helpful to explain the procedure and answer any other questions I had. The work was done in the time frame I was told and both were personable in responding to my needs. Thanks Guys: Bill More

Charles greeted me as I pulled in. He was very friendly, he did a brief inspection of the tires, checked under the hood and then asked what worked needed done. It was a routine service of oil change etc. a he did a brief inspection of the tires, checked under the hood and then asked what worked needed done. It was a routine service of oil change etc. and to replace an annoying squeaking fan motor on the blower for the A/C. Now understand that all of this is warranty work. Charles said "no problem we'll take care of it." Less than 2 hours later I was driving away very happy. Charles made the visit a great experience. Another thing that made it a great experience is the cleanliness of the entire operation. Very nice to see. More

I was greeted immediately. They did everything I asked. The waiting room was comfortable and had TV and computers with internet access. The work was done within a fair amount of time. The waiting room was comfortable and had TV and computers with internet access. The work was done within a fair amount of time. More

Patrick is extremely polite and respectful to his customers. WHY? He is very helpful in diagnosing the problem and offers real expertise in explaining the need for repair and maintenance,to solve. customers. WHY? He is very helpful in diagnosing the problem and offers real expertise in explaining the need for repair and maintenance,to solve. He is an asset to Gettel. More

I dont own a Toyota but saw the great brand new dealership and brought my Honda in. Wasg greeted on the service drive and was treated like a V.I.P. Wish my Honda dealer did that ! Got my Honda serv dealership and brought my Honda in. Wasg greeted on the service drive and was treated like a V.I.P. Wish my Honda dealer did that ! Got my Honda serviced quickly and bought one of the car washes and was impressed on how clean my car was when they pulled it up. The service writer was friendly and even opened my door when I left ! Will definelty will back Julie Seavey More

Since 2004, I have been a loyal and satisfied customer of Gettel Toyota. Efficient, friendly and quality service has been a hallmark of this dealership. As a female customer, I have always been given a full Gettel Toyota. Efficient, friendly and quality service has been a hallmark of this dealership. As a female customer, I have always been given a full explanation, cost evaluation and offered alternatives for my cars services. The long awaited “Green” Lakewood Ranch Dealership is so close to me that it is “icing on the cake”. From the sweet, friendly greeters who treat my older Toyota like it just came off the lot to the knowledgeable service representatives I say Thanks for such solid and dependable service. It is wonderful to see some friendly faces from 14th Street out East. Love the new facility. More

Matt has always been friendly, helpful and very informative. Your service is conveniently located and the weekend availability makes this dealership my service company of choice. informative. Your service is conveniently located and the weekend availability makes this dealership my service company of choice. More