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Gettel Toyota of Lakewood - Service Center
Bradenton, FL
1,618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,618 Reviews of Gettel Toyota of Lakewood - Service Center
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January 28, 2014
The service was done on a recall by Toyota. I was greeted by Jerry, and Matt handled my appointment. Both were very helpful to explain the procedure and answer any other questions I had. The work was do by Jerry, and Matt handled my appointment. Both were very helpful to explain the procedure and answer any other questions I had. The work was done in the time frame I was told and both were personable in responding to my needs. Thanks Guys: Bill More
by Willjunior
Employees Worked With
Jerry and Mat
January 10, 2013
Charles greeted me as I pulled in. He was very friendly, he did a brief inspection of the tires, checked under the hood and then asked what worked needed done. It was a routine service of oil change etc. a he did a brief inspection of the tires, checked under the hood and then asked what worked needed done. It was a routine service of oil change etc. and to replace an annoying squeaking fan motor on the blower for the A/C. Now understand that all of this is warranty work. Charles said "no problem we'll take care of it." Less than 2 hours later I was driving away very happy. Charles made the visit a great experience. Another thing that made it a great experience is the cleanliness of the entire operation. Very nice to see. More
by dan.gierlach
Employees Worked With
Charles Apple
November 30, 2012
I was greeted immediately. They did everything I asked. The waiting room was comfortable and had TV and computers with internet access. The work was done within a fair amount of time. The waiting room was comfortable and had TV and computers with internet access. The work was done within a fair amount of time. More
by cradulich
Employees Worked With
Mike?
October 01, 2012
I was really happy when this dealership opened in my area. I recognize the value of genuine OEM parts and service, and try to get my car serviced at a dealership whenever possible. However, my recen area. I recognize the value of genuine OEM parts and service, and try to get my car serviced at a dealership whenever possible. However, my recent experience here was that the service department misdiagnosed an issue (intentionally or unintentionally, I don't know). They told me that I would have to pay a fixed diagnostic fee of several hundred dollars before they could tell me what the definite diagnosis was, and they refused to give me a ball-park repair estimate for the type of problem I was experiencing until I paid them for the diagnostic. I refused the diagnostic fee and was able to have the vehicle repaired elsewhere without the diagnostic procedure "required", per Gettel, to diagnose the vehicle's issue. This was potentially an honest mistake on the part of an inexperienced or incompetent technician, but I was left with the feeling that the Service Department was trying to squeeze whatever margin they could out of me, knowing that I might refuse the repair based on cost. Not well played in either case -- they lost a customer. More
by whistle
September 25, 2012
Patrick is extremely polite and respectful to his customers. WHY? He is very helpful in diagnosing the problem and offers real expertise in explaining the need for repair and maintenance,to solve. customers. WHY? He is very helpful in diagnosing the problem and offers real expertise in explaining the need for repair and maintenance,to solve. He is an asset to Gettel. More
by marydavidson48
Employees Worked With
Patrick Southard
April 27, 2012
I dont own a Toyota but saw the great brand new dealership and brought my Honda in. Wasg greeted on the service drive and was treated like a V.I.P. Wish my Honda dealer did that ! Got my Honda serv dealership and brought my Honda in. Wasg greeted on the service drive and was treated like a V.I.P. Wish my Honda dealer did that ! Got my Honda serviced quickly and bought one of the car washes and was impressed on how clean my car was when they pulled it up. The service writer was friendly and even opened my door when I left ! Will definelty will back Julie Seavey More
by Jseavey
Employees Worked With
Matt Colmorgen
April 11, 2012
Since 2004, I have been a loyal and satisfied customer of Gettel Toyota. Efficient, friendly and quality service has been a hallmark of this dealership. As a female customer, I have always been given a full Gettel Toyota. Efficient, friendly and quality service has been a hallmark of this dealership. As a female customer, I have always been given a full explanation, cost evaluation and offered alternatives for my cars services. The long awaited “Green” Lakewood Ranch Dealership is so close to me that it is “icing on the cake”. From the sweet, friendly greeters who treat my older Toyota like it just came off the lot to the knowledgeable service representatives I say Thanks for such solid and dependable service. It is wonderful to see some friendly faces from 14th Street out East. Love the new facility. More
by Schoolnurse111
Employees Worked With
Lenny Goldman & Matt Colmorgen, Matt Colmorgen
April 11, 2012
Matt has always been friendly, helpful and very informative. Your service is conveniently located and the weekend availability makes this dealership my service company of choice. informative. Your service is conveniently located and the weekend availability makes this dealership my service company of choice. More
by rickdring
Employees Worked With
Matt Colmorgen
