Gettel Toyota of Lakewood - Service Center

5000 mile service As usual, my experience at Toyota of Lakewood was excellent. My service representative, Bill Finocchiaro, was courteous and quickly got me through t As usual, my experience at Toyota of Lakewood was excellent. My service representative, Bill Finocchiaro, was courteous and quickly got me through the paperwork so that my car could be sent in for service. I had barely read the first section of the newspaper and I was done! More

Great Service Due to the amount of traveling I do for my job, I am in the service department quite often for routine maintenance. George always provides exceptional Due to the amount of traveling I do for my job, I am in the service department quite often for routine maintenance. George always provides exceptional service and always goes above and beyond to make sure my Toyota Camery is taken care of. How nice is it when you go in for maintenance and they actually tell you there's no charge?! I feel they are one of the few who wont nickel and dime you! More

Service Great service esxperience met on the service drive and my advisor took it from there. Told me I QUALIFIED for Express Lube took less than 45 minutes Great service esxperience met on the service drive and my advisor took it from there. Told me I QUALIFIED for Express Lube took less than 45 minutes for service and wash. Also the people who wipe the vehicle down did a great job . More

5,000 mile check excellent 5,000 mile service oil change check up all was done--we love our highlander dealership is clean and feel it loves it;s customers-- ca excellent 5,000 mile service oil change check up all was done--we love our highlander dealership is clean and feel it loves it;s customers-- car was washed looking like showroom new More

quick service in and out in 20 minutes. bill was very helpful and courteous. the whole staff was friendly. great atmosphere. would recommend to others for service n in and out in 20 minutes. bill was very helpful and courteous. the whole staff was friendly. great atmosphere. would recommend to others for service needs. More

Just a pleasure to deal with Mark Weber Mark is very polite and very helpful !! He took great care of me... Just an awesome bunch of people at Gettel Toyota of Lakewood . i will so go ba Mark is very polite and very helpful !! He took great care of me... Just an awesome bunch of people at Gettel Toyota of Lakewood . i will so go back again and again... More

Exceptional personal service As in most cases, they take care of your car in a reasonable time frame, and the repairs or maintenance is done in a satisfactory manner. What makes As in most cases, they take care of your car in a reasonable time frame, and the repairs or maintenance is done in a satisfactory manner. What makes this dealership stand out is the people they have working there. I had an exceptional service check-in gentleman today. He made my visit enjoyable and made me feel like my business was important to him. I was very impressed with his professional manner, and would return there, just to deal with him again. His name was Russ Persad, and Toyota is lucky to have such fine people working for them. He is a great representative of their company and service. Thank you, Russ, for caring about your customers. More

Smooth and no problems One of these reasons I buy Toyota is that I have no problems with the vehicle; the majority is routine maintenance. They provide comfortable surroundi One of these reasons I buy Toyota is that I have no problems with the vehicle; the majority is routine maintenance. They provide comfortable surroundings for customers who choose to wait for their vehicles including TV, computers, iPads, water, and free nuts & M&Ms too! My service agent, Mr. Webber was extremely nice and got me out of there quickly. More

Service is bad even after talking with GM No greeting, had to walk through dealership before sales guy at desk at very end responded to my hello. Spoke to GM, deer in the headlights look, too No greeting, had to walk through dealership before sales guy at desk at very end responded to my hello. Spoke to GM, deer in the headlights look, took in for $1,000.00 auto butler service, they merely washed truck, told them I'm not paying for it, they said fine. No call back, filled out Toyota survey, no response, just a miserable experience, DON'T BUY AUTO BUTLER, IT'S $1,000 FOR 4 CAR WASHES! Truck is great but stay away from service department. Oh, almost forgot, needed a tire, stopped by dealership after three days of no callback, walked in and wished I hadn't. Alignment was just outside of spec after put on machine, tech beforehand told me I must have hit a curb trying to explain tire wear on new truck. More

Go somewhere else for service Toyota of Lakewood has been the worst dealership service experience I have ever had...not just with Toyota, but with all vehicles I've owned. I recent Toyota of Lakewood has been the worst dealership service experience I have ever had...not just with Toyota, but with all vehicles I've owned. I recently moved to Sarasota from up North. I use to go to a fantastic Toyota dealership who genuinely cared about me and my vehicle. Solely due to convenience, I began having my Camry serviced at Toyota of Lakewood once I got situated in Florida. It is as if nobody gives two s**** about you because they know they have plenty of other customers bringing their vehicles in for service there. Not enough competition in the area I suppose. Nobody has the decency to pick up the phone when you call, once you leave a message, days later nobody has called you back. Many of the service advisers seem to have a chip on their shoulder and are so unfriendly to the point of being downright rude. After one appointment, I was told I needed new brakes. I told the woman that I would need to wait until I checked my work schedule before making an appointment. The woman got up, dropped my keys on the table and in a rude tone said "Well then, I guess we can't help you!" She left the desk and didn't come back in to her desk/office until seeing me leave and get in to my car out on the service drive. Later that week, out of pure convenience, I called up the service department and asked for a different adviser to bring my car in to replace the brakes. The next adviser was friendly enough, but appeared to be more interested in making a buck and getting on to his next customer then answering a few questions I had regarding which parts were to be replaced and how long it would take. This was a week ago. Fast forward to a few days ago and now I have a loud noise coming from the front end. After having my neighbor take a look at the car while sitting in my garage, he showed me that one of the front stabilizer links was disconnected from the strut housing and was rubbing on the brake line, while hitting the wheel when I turned. On the other side, the stabilizer link was attached, but very loose and wobbling all around. I have never had anyone from Toyota of Lakewood say that my stabilizer links were bad. Now after having my vehicle serviced for brakes, they have fallen off on one side and loose on the other. Either the technician loosened them up, or they were removed and not re-installed properly after doing the brake job. After calling them up, I have gotten no response and nobody has returned my call. Not parts, not service, not even management. It is to the point now that even if Toyota of Lakewood was the last Toyota dealership in the area, I would not go to them. Ill take my vehicle elsewhere and I would recommend everyone else do the same. More