Gettel Toyota of Lakewood - Service Center

Great customer service in service I took my car in today for the first scheduled maintenance and had a wonderful experience. Russ Persad had great knowledge on all of my questions reg I took my car in today for the first scheduled maintenance and had a wonderful experience. Russ Persad had great knowledge on all of my questions regarding my extended warranty and was honest and caring. Thank you so much for your great car care! More

Great Our experience at this dealership is always great. They are very efficient and always make you comfortable while waiting.they are very good at estima Our experience at this dealership is always great. They are very efficient and always make you comfortable while waiting.they are very good at estimating the wait time. More

Service done oil change The gentleman was very polite and informative, showed us all the immenties while we waited for service to be done and gave us a complimentary car wash The gentleman was very polite and informative, showed us all the immenties while we waited for service to be done and gave us a complimentary car wash. More

Great Service We purchased our Rav4 more than two years ago, and as we have returned for scheduled maintenance, service has always been exceptional. Our visit this We purchased our Rav4 more than two years ago, and as we have returned for scheduled maintenance, service has always been exceptional. Our visit this week was a pleasant experience. We really appreciated Ryan as he took time to answer a couple of questions after checkout. More

Scheduled service maintenance Good service! I scheduled my appointment over the phone with no hassle. Wait time was reasonable and George was very professional and respectful. Th Good service! I scheduled my appointment over the phone with no hassle. Wait time was reasonable and George was very professional and respectful. The complimentary coffee and donuts is a plus! More

Quality Customer Experience We usually handle service for our Avalon back home in Virginia, but needed a minor repair and 45,000 mile service during an extended stay in Florida. We usually handle service for our Avalon back home in Virginia, but needed a minor repair and 45,000 mile service during an extended stay in Florida. From the time we arrived until the time we left, we felt like we were right at home. Everyone was courteous and helpful. We set an appointment via the web site and arrived at the dealer one hour later. All work was completed as described and on time. We'll be back! More

Excellent service We are snow birds and bought our RAV4 in Northern Kentucky. It was due its 10,000 mile service. I called and made an appointment to have it taken in. We are snow birds and bought our RAV4 in Northern Kentucky. It was due its 10,000 mile service. I called and made an appointment to have it taken in. Jennifer, the assistant service manager, met us upon our arrival and took great care of our needs. She even had our car washed for us. There was no charge and no pressure to try and get us to make additional purchases. We could not ask for nicer people or better service. More

Maintenance I took my car in for the first (6 month) maintenance that was due. I called this morning, got the appointment I wanted, and was taken right in when I I took my car in for the first (6 month) maintenance that was due. I called this morning, got the appointment I wanted, and was taken right in when I arrived. This is a job my husband usually did, but I was very pleasantly pleased how painless it was. Thank you, Gettel Toyota of Lakewood. Ruth Hennessey More

Prompt service, friendly people I had a 7am appointment that happened at that time. The service was fast and friendly. The dealership is fairly new and very comfortable . I will be b I had a 7am appointment that happened at that time. The service was fast and friendly. The dealership is fairly new and very comfortable . I will be back. More

55000 Mile Servicing This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent in having my car serviced every 5000 miles, I am always nervous taking it to an unfamiliar dealership, not knowing whether I will be be subject to scare tactics to get unneeded services. Well, I am happy to say that Toyota Scion of Lakewood is the real deal. The welcome and waiting areas are top notch and clean. I was treated with professionalism and patience by my service contact as we looked up the servicing history, and no extraneous services were sales pitched to me. My car's oil was replaced even though it was not required for the 55,000 servicing. To its credit, the dealership admitted its error upfront, and I was not charged for he oil change. Other than the small servicing fee, the only other service I was asked about was an inexpensive change of my air conditioner filter, which was very dirty. A top notch business. Highly recommended for any Toyota servicing needs. And if you are lucky, you will be assigned my service contact, Darren Cattnach. More