Gettel Toyota of Lakewood - Service Center

A Very Pleasant Experience From the initial greeting when I pulled in to the final goodbye, my experience was fantastic. The service supervisor asked me if I had any concerns a From the initial greeting when I pulled in to the final goodbye, my experience was fantastic. The service supervisor asked me if I had any concerns and what brought me in today. I told him that I needed the 50,000 mile service on my 2012 Prius 2, and he told me exactly what he would do and how much it would cost. He was right on the money when it came to check out. The service was performed efficiently and on time. My check out was flawless, and he even held the door open for me. More

Great service I had a concern with my brakes and the technician took his time and even rode with me to re- create the noise that I was hearing. He was able to find I had a concern with my brakes and the technician took his time and even rode with me to re- create the noise that I was hearing. He was able to find out what was causing it , made adjustments and informed me of the current condition of my brakes which is still good. My point here is that as a customer with limited knowledge about car repairs, I could have been talked into getting new brake pads/new rotors. I can trust these people at Toyota ! More

Great The service was great from the reception to the escort back to my vehicle. Services performed were explained and advice proffered with respect to the The service was great from the reception to the escort back to my vehicle. Services performed were explained and advice proffered with respect to the next scheduled service. More

1st service on new car This was the 1st oil change on my new Rav4, everyone was very friendly and the work was completed quickly, as well as car wash! This was the 1st oil change on my new Rav4, everyone was very friendly and the work was completed quickly, as well as car wash! More

Service Dept was great!!!! My first experience with the service dept was great. Jerry got me started right away. He gave me a time when the car would be ready. Everything went p My first experience with the service dept was great. Jerry got me started right away. He gave me a time when the car would be ready. Everything went perfect. I will be back. More

Quick and Easy George was a very helpful rep. He got my car checked during a busy time and got me out of there in an incredible amount of time. He was caring and esc George was a very helpful rep. He got my car checked during a busy time and got me out of there in an incredible amount of time. He was caring and escorted me to my car after. Customer Service overall was great, and the service was quick, which is a must too. More

Fast and efficient Apparently my appointment had not been correctly scheduled, but I was accepted and added right in. I was in and out within 45 minutes. And everyone Apparently my appointment had not been correctly scheduled, but I was accepted and added right in. I was in and out within 45 minutes. And everyone was very nice and accommpdating. Beautiful facility too. More

Good Experience Today Periodic maintenance visit. Service Advisor was Russ Persad. Very thorough inspection of my vehicle promptly. Superior customer focus and friendly Periodic maintenance visit. Service Advisor was Russ Persad. Very thorough inspection of my vehicle promptly. Superior customer focus and friendly attitude shown by Russ throughout. Exceptional dealership facilities. I can recommend Gettel Toyota of Lakewood without any reservations. More

Above and beyond customer service I had to take my wife's Scion IQ in for service. It had stalled twice in two months, while she was on her way to work. When I arrived at th I had to take my wife's Scion IQ in for service. It had stalled twice in two months, while she was on her way to work. When I arrived at the service center, Jerry Kilduff greeted me as I got out of the car. I told him about what my wife's car was doing and we both came to the conclusion that something obviously was not right. After two hours, the car was ready to go and I was on my way. The whole process was painless and professional. More

friendly and informative Service person is excellent and informative. Russ is very knowledgeable. Waiting area clean and comfortable. Wait time was reasonable. Quality of work Service person is excellent and informative. Russ is very knowledgeable. Waiting area clean and comfortable. Wait time was reasonable. Quality of work is very good. Overall friendly employees. More