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Gettel Toyota of Lakewood - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Lakewood - Service Center

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December 28, 2023

Efficient Everyone was very professional and helpful. Entire process of getting vehicle serviced was very simple More

by lekawak
Recommend Dealer
Yes
Employees Worked With
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kateeja Ishmael
Dec 29, 2023 -

Gettel Toyota of Lakewood responded

We appreciate your five star review. I'm glad you enjoyed working with Kateeja and our service department. Ryan Fischer General Manager

December 28, 2023

It was a good service experience. One thing though, no one ever takes the time to review the work order. I do not get shop supplies, add on expense for no reason or explanation. Yes, More

by Sm3ss3rsmith
Recommend Dealer
Yes
Employees Worked With
Ana Beltran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Beltran
Dec 29, 2023 -

Gettel Toyota of Lakewood responded

Thank you for the four star review. I am happy you enjoyed working with Ana and our service department. If you would like an explanation for any charges on the Repair Order please feel free to reach out to your Service Advisor Ana or the Lane Manager Freddy at 941-567-1080. Ryan Fischer General Manager

December 28, 2023

Not prepared to follow through with scheduled actions. Jacob was a bit argumentative about items owed More

by Seanrfleming22
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Burgh
Dec 29, 2023 -

Gettel Toyota of Lakewood responded

I am sorry you didn't have a positive experience. If you would like to discuss this, please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager

December 28, 2023

Patrick level of customer is exceptional. He is my go to guy for taking care of my truck. More

by DMARIEB2000
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patrick Fiore
Dec 29, 2023 -

Gettel Toyota of Lakewood responded

Thank you for your five star review! I'm happy you enjoyed working with Patrick and our service department. Ryan Fischer General Manager

December 28, 2023

Appears to be a competent dealership. Only concern is with follow through re a paint issue on our new vehicle. More

by pattedd
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Reynolds
Jan 03, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the four star review. If you would like to discuss your paint issue, please contact our Customer Relations Manager Diane Beimann at 941-567-1080. Ryan Fischer General Manager

December 26, 2023

Shawn was great but the tire tech chewed up the rims when he installed the new tires. More

by BRADSCARBROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the four star review Brad. If you have any concerns you would like to go over concerning your service experience please reach out to your Service Advisor Shawn or Lane Manager Freddy. Ryan Fischer General Manager

December 26, 2023

It was nice. Pleasant. Great people. Love this place. Quick. I will only go to this location. More

by Cmn12
Recommend Dealer
Yes
Dec 28, 2023 -

Gettel Toyota of Lakewood responded

Thank you for the five star review. I'm glad you enjoyed working with our service department. Ryan Fischer General Manager

December 26, 2023

Excellent service every time and very personable and knowledgeable people - a pleasure to work with. More

by fleecer1
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Reynolds
Dec 28, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. It's great to hear you enjoyed working with Shawn in our service department. Ryan Fischer General Manager

December 24, 2023

Quoted me a price and stuck to it! Efficient and courteous Timely and excellent communication! More

by Jgille2695
Recommend Dealer
Yes
Employees Worked With
Jorge
Dec 26, 2023 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. Jorge and I appreciate your support. Ryan Fischer General Manager

December 23, 2023

Everything was great, but you really need to up your magazine game. What few were there are from years ago. Customers have to wait some times hours. They need things to pass the time. More

by rogerlovesnayda0313
Recommend Dealer
Yes
Employees Worked With
Jacob Burgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Burgh
Jan 04, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I'm sorry about the reading material and I will look into it, Ryan Fischer General Manager

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