Gettel Toyota of Lakewood

I purchased a 2021 low mileage Tundra, the negotiation wasnt bad ,Terry and his manager were knowledgable and pleasant. The finance person was not very friendly, I still dont believe he was honest with me wasnt bad ,Terry and his manager were knowledgable and pleasant. The finance person was not very friendly, I still dont believe he was honest with me about the cost of financing. I was paying cash but they convinced me to finance and they would take off 1000. Dollars. I was told it would cost me 196.00 in interest if i pay the loan in 3 months. If i find this is untrue i will not let it pass without reporting him. He was not a nice person and had no patience when I asked questions, he also tried to say the vehicle was not toyota certified, i was also charged for vin etching , i noticed it had not been done so i let terry know , he took it in the back and said they did it. I dont see etching on any glass.... John Willard More

I brought the car for oil and filter change and tire rotation. They did the work. When I drove back home the car is moving to one side.i scared to drive. I bought the car back to the service station and rotation. They did the work. When I drove back home the car is moving to one side.i scared to drive. I bought the car back to the service station and explained. They checked the car and found something wrong with one of the tire. initially they said all the tires are good. They said you have to change that tire or put the tire in the original state. I said ok you can put back the tire rotation. They did . Then there is no problem found for driving. Their initial test on tires were wrong. They changed 48 dollars for tire rotation shamelessly. I am upset wasting my time and money , and lost the confidence to bring the car again in future. More

Kateesha is great. However- I paid nearly $700 Assuming the problem had been fixed. Got up and drove next morning- and the same problem still exists. Not happy. However- I paid nearly $700 Assuming the problem had been fixed. Got up and drove next morning- and the same problem still exists. Not happy. More

Everything was just as it usually is, great That's why I always choose your service department always choose your service department More

Our service person left for lunch and left us stranded as we had another appointment. Fortunately another young lady who was only at her job for a month helped us out. She contacted manager to assist. I hope we had another appointment. Fortunately another young lady who was only at her job for a month helped us out. She contacted manager to assist. I hope George would have more training. Also no car wash. We did not make our second appointment More

Dan did a fantastic job the entire time… even went the extra with a big bow on my vehicle! extra with a big bow on my vehicle! More

No pressure or finding a list of things that needed fixed. great diagnosis of problems. fixed. great diagnosis of problems. More

Jacob saw to the 50,000miles! servicing of our 2018 Highlander today and was friendly and helpful throughout the entire visit! He didn’t even seem offended when I chose not to ch servicing of our 2018 Highlander today and was friendly and helpful throughout the entire visit! He didn’t even seem offended when I chose not to change a fairly dirty cabin air filter which I will probably do myself soon as I’m 92 Yrs old an on a fixed income. More

Great. Mr. Patrick helped resolve my issue and he was very informative ???? He's always a pleasure?? Mr. Patrick helped resolve my issue and he was very informative ???? He's always a pleasure?? More

Love that you provide Uber rides to and from my house. The rides are quick. The rides are quick. More