Gettel Toyota of Lakewood

Excellent service We are snow birds and bought our RAV4 in Northern Kentucky. It was due its 10,000 mile service. I called and made an appointment to have it taken in. We are snow birds and bought our RAV4 in Northern Kentucky. It was due its 10,000 mile service. I called and made an appointment to have it taken in. Jennifer, the assistant service manager, met us upon our arrival and took great care of our needs. She even had our car washed for us. There was no charge and no pressure to try and get us to make additional purchases. We could not ask for nicer people or better service. More

Excellent Service! I just had a great experience buying my second Toyota Corolla at Gettel Toyota of Lakewood. Paul in the sales department was outstanding. He was very I just had a great experience buying my second Toyota Corolla at Gettel Toyota of Lakewood. Paul in the sales department was outstanding. He was very knowledgeable and answered all of my questions. I really like the service provided by this dealership. More

Best car buying experience ! AMAZING customer service. Shelby Motyka, Paul and Damian in the sales dept were able to (very painlessly) get my husband and myself into a brand new AMAZING customer service. Shelby Motyka, Paul and Damian in the sales dept were able to (very painlessly) get my husband and myself into a brand new 2016 Corolla with amazing payments! We had the best experience with this sales team and felt like we were truly at home and in great hands. I will recommend this dealership to every friend and family member!! More

Excellent In All Areas!! Our salesmen Joseph and the rest of the staff worked with us to find a vehicle that fit our needs. No pressure, did not try and sell us something we d Our salesmen Joseph and the rest of the staff worked with us to find a vehicle that fit our needs. No pressure, did not try and sell us something we did not need and or could not afford. Everything from start to finish was explained to us and we're made comfortable while we waited. If you are ever in the market for a new or used vehicle stop in and ask for Joseph Mocadlo he will treat right!! Thanks again to everyone at Toyota Scion of Lakewood, we love our 2012 Toyota Prius!! More

Maintenance I took my car in for the first (6 month) maintenance that was due. I called this morning, got the appointment I wanted, and was taken right in when I I took my car in for the first (6 month) maintenance that was due. I called this morning, got the appointment I wanted, and was taken right in when I arrived. This is a job my husband usually did, but I was very pleasantly pleased how painless it was. Thank you, Gettel Toyota of Lakewood. Ruth Hennessey More

Prompt service, friendly people I had a 7am appointment that happened at that time. The service was fast and friendly. The dealership is fairly new and very comfortable . I will be b I had a 7am appointment that happened at that time. The service was fast and friendly. The dealership is fairly new and very comfortable . I will be back. More

new auto purchase We went in to test drive a new 4 Runner as our lease was expiring in a few months. We ended up buying as the sales team really worked with us. The sal We went in to test drive a new 4 Runner as our lease was expiring in a few months. We ended up buying as the sales team really worked with us. The sales representative and manager were excellent. They worked with us on everything we had. We found the car we wanted on the first test drive and they got the deal together the way we needed our budget to work. However, when we got into the finance office the deal went south so quickly we almost left the dealership altogether and walked away from the car. The man didn't listen to me or my husband on what we wanted and didn't want. He was playing with the rate to hide what he was selling us. We never did get the actual rates that were being offered and know that he took points for himself on the rate he gave us. Given my husband was a finance manager for years, we know the game. We also know we will refinance in exactly 6 months and make sure he gets a charge back just for the games he played and dishonest activity. The finance deal will ensure we don't use that location again. We have bought from Gettel Toyota on Cortez prior to the Lakewood Ranch store and the finance rep there was a pleasure to work with. He was honest and answered every question we had up front with no games. As a customer, it is imperative to know what you are actually purchasing, and without honesty there is no way to know what is truly going on in the line items. More

55000 Mile Servicing This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent This was my first winter in the area and this was my first visit to this dealership for servicing of my 2012 Camry Hybrid. Although I am very diligent in having my car serviced every 5000 miles, I am always nervous taking it to an unfamiliar dealership, not knowing whether I will be be subject to scare tactics to get unneeded services. Well, I am happy to say that Toyota Scion of Lakewood is the real deal. The welcome and waiting areas are top notch and clean. I was treated with professionalism and patience by my service contact as we looked up the servicing history, and no extraneous services were sales pitched to me. My car's oil was replaced even though it was not required for the 55,000 servicing. To its credit, the dealership admitted its error upfront, and I was not charged for he oil change. Other than the small servicing fee, the only other service I was asked about was an inexpensive change of my air conditioner filter, which was very dirty. A top notch business. Highly recommended for any Toyota servicing needs. And if you are lucky, you will be assigned my service contact, Darren Cattnach. More

5000 mile service As usual, my experience at Toyota of Lakewood was excellent. My service representative, Bill Finocchiaro, was courteous and quickly got me through t As usual, my experience at Toyota of Lakewood was excellent. My service representative, Bill Finocchiaro, was courteous and quickly got me through the paperwork so that my car could be sent in for service. I had barely read the first section of the newspaper and I was done! More

Great place to shop I stopped in because of large selection. I had bought a car from Gettel Nissen before and liked them. I was welcomed in and showed around. Rich M. was I stopped in because of large selection. I had bought a car from Gettel Nissen before and liked them. I was welcomed in and showed around. Rich M. was great at getting me into a test drive quickly. I was surprised how fast the deal came together. More