Gettel Toyota of Lakewood

Wonderful service Jimmy Manns is the best - I've been buying from Gettel for years; he is the first service person I have ever requested by name. Last visit he foun Jimmy Manns is the best - I've been buying from Gettel for years; he is the first service person I have ever requested by name. Last visit he found an unused carcare coupon I could use; this time, he applied a 20% saving coupons to my oil change. He'll keep me coming back. More

Oil change Got there around 3..waited a bit before I was checked in,however manager was very apologetic about the wait...waited about 2.5 hrs to get a oil change Got there around 3..waited a bit before I was checked in,however manager was very apologetic about the wait...waited about 2.5 hrs to get a oil change..again everyone was courteous Even though the wait time was unexpected I still gave the service team 5 stars.. More

Best service tech since Lakewood Toyota has been in business I found Jimmy Mann’s to be very thorough in his research of the service needed for my car and checking that I did purchase the 7 year warranty service I found Jimmy Mann’s to be very thorough in his research of the service needed for my car and checking that I did purchase the 7 year warranty service. He is the only service person to acknowkedge this. I felt he made sure I received the correct service needed that was also covered by the warranty. More

Great service by Robert Caribe Took my Toyota Yaris IA in for first service. Robert was very thorough in explaining all he did. At home. I realized that I left some items in the Took my Toyota Yaris IA in for first service. Robert was very thorough in explaining all he did. At home. I realized that I left some items in the rental car , Robert graciously went and checked and retrieved the items....both from the library so not easy to replace He went above and beyond. More

Fantastic service! Service was completed in a timely efficient manner. Russ Persad was so helpful with his explanation of what was going to be done with my vehicle. Af Service was completed in a timely efficient manner. Russ Persad was so helpful with his explanation of what was going to be done with my vehicle. After service was completed, Russ saw that I was having difficulty with my phone and deciding which phone holder I should purchase for my car. This is at the end of the day, and he took his time to assist me to make a decision that was safe for driving and viewing the directions. He placed the phone holder in my car and helped me with my phone. What a caring outstanding employee! More

Jerry in Service Always like working with Jerry. I wanted someone I felt we could trust and would treat my 16 year old daughter as I would when she brings her car in Always like working with Jerry. I wanted someone I felt we could trust and would treat my 16 year old daughter as I would when she brings her car in for service. I could not have made a better choice. My daughter feels comfortable and finds Jerry very helpful and easy to deal with...that's important to this father! Wouldn't take the car anywhere else. More

Positive Service Review I had my Toyota Sienna and my Highlander serviced on consecutive days this week. Thank you Jerry Kilduff, Service manager for your knowledgeable I had my Toyota Sienna and my Highlander serviced on consecutive days this week. Thank you Jerry Kilduff, Service manager for your knowledgeable, courteous and efficient service. Jerry worked with me so that I had minimal disruption to my daily work schedule. Thanks again Jerry! More

Great service Ryan Sherman did an excellent job. He treated me like he knew. very professional and offered other services without putting pressure on me. I had A f Ryan Sherman did an excellent job. He treated me like he knew. very professional and offered other services without putting pressure on me. I had A few questions and He went to his manager and made it work. Ryan Thank you very much. You are the reason for me to go back and have Toyota work on my car. More

Worst service center Waited 25 minutes while others checked in the service center. You shouldnt have to wait for your service rep to let them know what needs to be checked Waited 25 minutes while others checked in the service center. You shouldnt have to wait for your service rep to let them know what needs to be checked. Anyone can do that especially when you have 4 people in the bays doing nothing. It’s not hard to figure out how to improve the flow of your service to improve your process. I would recommend going to another dealer unless you have time to waste!!! More

Great Service I brought my daughter’s RAV4 for service and Tommy went above and beyond. I even got the car back cleaner than I gave it to them. Thanks Tommy. I brought my daughter’s RAV4 for service and Tommy went above and beyond. I even got the car back cleaner than I gave it to them. Thanks Tommy. More