Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Gettel Toyota of Lakewood

Bradenton, FL

Overview
Employees
Reviews
4.7
3,748 Reviews
Gettel Toyota of Lakewood in Bradenton, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Contact Dealership
View Awards

5959 E State Rd 64

Bradenton, FL

34208

Directions

By Type

Showing 3,748 reviews

January 12, 2024

Great service and quick turn around time Kateeja was very personable and fixed my personal info (for my profile) that someone else got wrong. More

by meganvanderlaan21
Recommend Dealer
Yes
Employees Worked With
Kateeja Ishmael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kateeja Ishmael
Report | Print
Jan 15, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Megan. I am glad Kateeja was so helpful. I am sorry about the incorrect information. Ryan Fischer General Manager.

January 11, 2024

Courteous service. Pleasant and knowledgeable staff. Have always been treated with respect and answered all questions More

by ub50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five store review and your support. Ryan Fischer General Manager

January 11, 2024

First car purchase without my husband handling it, so I was a cautious shopper. Dan was pleasant, helpful, patient and made the experience very easy and fun! This was not my experience in the other dealer More

by Patricia Henry710
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon, Dan Holland
Report | Print
Jan 12, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review Patricia. I am so glad you Dan was able to make this easy for you, I hope you are enjoying your new vehicle. Ryan Fischer General Manager

January 11, 2024

Only service wich was completed was one which I paid for, but even with that I my question wasn't answered. Services related to Toyota defects, which fall under bumper to bumper warranty, were not completed More

by TomT
Recommend Dealer
No
Employees Worked With
Shawn Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Reynolds
Report | Print
Jan 12, 2024 -

Gettel Toyota of Lakewood responded

I am sorry you were not satisfied with your service visit. After discussing your experience with our Service Manager, I understand this is the way the vehicle is built. According the Technician, there is no fix available and that is why there is no coverage available. Ryan Fischer General Manager

Jan 12, 2024 -

TomT responded

Vehicle was at the dealership on Tuesday. Advisor was off on Wednesday. Yesterday (Thursday) I left a message for the adviser at 11am to call me back. Right now it's Friday evening, I did not receive a call back yet. I wanted to discuss the following with the advisor: Shaking fog lights issue is widely reported by other Tundra owners. This is a Toyota design defect, which you will agree. Shaking fog lights cut through the paint and into bumper end caps. Truck is 2 years old with 23k miles. Truck is still covered under Toyota bumper-to-bumper warranty. Since what I'm experiencing with fog lights and bumper ends should not be happening, I would like the defective parts to be replaced under manufacturers warranty. The outside edge of all 4 tires is wearing out more than the rest of the tires. Truck was aligned at 11k mi. I just had the truck aligned again at 23k mi. The tires were rotated multiple times. Given that tires were rotated regularly and alignment was performed, what is causing uneven tire wear? I'm concerned that the truck is prematurely unevenly wearing out tires, which increases vehicle maintenance cost.

January 11, 2024

Gettel has great customer service. Always timely and understanding of the customers needs. Thank you! More

by schandlerslpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yve Cosgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Fiore
Report | Print
Jan 12, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review, We really appreciate your support. Ryan Fischer General Manager

January 11, 2024

Generally good, but I only needed/wanted a battery and I felt they did more than needed just replace a battery. More

by CTWILL2014
Recommend Dealer
Yes
Employees Worked With
Shawn Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Reynolds
Report | Print
Jan 12, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the four stars. We do a multi point inspection at no charge with every service as a courtesy to help our customers stay safe. As you know, our recommendations are optional. I am sorry if that made you uncomfortable. Ryan Fischer General Manager

January 10, 2024

Pleasant atmosphere, friendly Would suggest employees gather somewhere other than the garage entry. Looks like clients are being ignored while they gather for coffee. More

by beaglemom2002
Recommend Dealer
Yes
Employees Worked With
Kelsey I Think
Report | Print
Jan 11, 2024 -

Gettel Toyota of Lakewood responded

Thank you for your five star review and your suggestion. We will certainly look into that. I am glad your service experience was positive. Ryan Fischer General Manager

January 10, 2024

My Prius told me maintenance was needed. I made an appointment and they changed the oil and did the checklist. The waiting area is excellent More

by Dcolket
Recommend Dealer
Yes
Employees Worked With
Ana Beltran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Beltran
Report | Print
Jan 11, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review. I am glad Ana made your service a good one. Ryan Fischer General Manager

January 10, 2024

Professional, courteous, kind Professional, courteous, kind, genuine. Was very prompt in handling my car's maintenance only lasted an hour. More

by Goose
Recommend Dealer
Yes
Employees Worked With
Chris Morelli
Report | Print
Jan 11, 2024 -

Gettel Toyota of Lakewood responded

Thanks for the five star review . I am glad you enjoyed working with Chris and that he was so helpful. Ryan Fischer General Manager

January 10, 2024

I came in to get my headlights replaced, they said it was done, went home and my headlights were still not working. Came back, they said it might be a fuse but unable to service that day, needs more time to More

by Voa143
Recommend Dealer
No
Employees Worked With
Kelby
Report | Print
Jan 12, 2024 -

Gettel Toyota of Lakewood responded

I am sorry you did not have a positive experience. I spoke with your Service Advisor and I know you coming in next week to get this resolved. Our Service Manager has reviewed this and he and Kelby will work with you to make this right. Ryan Fischer General Manager

1
...
29
30
31
...
375