Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gettel Toyota of Lakewood
Bradenton, FL
3,748 Reviews
Gettel Toyota of Lakewood in Bradenton, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,748 reviews
Verified Customer
February 12, 2022
Sales Mgr, Dan Lines and sales rep Brian mc Neil worked with us over a two month period to seek, secure vehicle and work the best deal for us. We have been Gettel customers for many years in Bradenton and with us over a two month period to seek, secure vehicle and work the best deal for us. We have been Gettel customers for many years in Bradenton and been pleased with our purchase and lease arrangements. Great people great cars, great service Look forward tto continued satisfaction!! More
by Dikrab1
Employees Worked With
Chris Carter, Brian Macneel, Dan Lines
February 12, 2022
My husband and I have bought seven vehicles from Gettle and this experience has by far been the best one yet. Mr. Staggs was awesome to work with. He was very informative, knowledgeable and kind. When we b and this experience has by far been the best one yet. Mr. Staggs was awesome to work with. He was very informative, knowledgeable and kind. When we buy our next vehicle we will go to Ken Staggs. More
by VanessaVanhyning
Employees Worked With
Chris Carter, Kenneth Staggs
February 11, 2022
I could write a book about this transaction, but I will try to be concise. There were both good and bad circumstances surrounding this transaction, so I am going to give them a 3 (average), though I hope try to be concise. There were both good and bad circumstances surrounding this transaction, so I am going to give them a 3 (average), though I hope that some of the bad experiences we had are not how they typically go about doing business. The Bad: A. My wife was at the dealership for nearly 4 hours picking up the vehicle (no financing involved, we paid by check). Even after the nearly 4 hour ordeal, there were still errors and/or missing paperwork. B. We were originally told that the documents could be processed electronically through DocuSign, allowing both of us to review the documents placed on the title. This didn’t happen, even though DocuSign is legal in all 50 states regardless of location. C. Three weeks after the check cleared, the finance employee had yet to send the paperwork to DMV Nationwide to register the vehicle. At this point, the temporary plate we have is about to expire. D. On multiple occasions, and by multiple employees, we were told that the law in Florida requires the dealer to file for title and registration. These employees are misinformed about what the law actually says, so it felt like we were being lied to. The Good: A. The inventory manager was able to find a vehicle for us that met our requirements (except color). This Tacoma was originally destined for Atlanta, so they had to facilitate some transactions within their district in order to acquire it. B. The original price for the vehicle was honored, even though somewhere along the line an additional feature (floor mats) was added. This never came up in discussion, which is noted and appreciated. C. The title and registration issue was resolved within a reasonable amount of time once discovered. The fees are going to be refunded and we will register the vehicle ourselves. This also resolves the DocuSign issue as we can now register the vehicle in both our names and get the correct license plate type. A second temporary plate is being sent to bridge the gap. Opportunities for improvement: 1. Set goals and measure the length of time a customer waits to close a purchase transaction. Based on the 3 other Toyotas we have purchased from 3 different dealerships over the years, my expectation is ½ hour or less. All 3 of these other transactions were unremarkable; we paid the dealer via personal check and either received the title (when out of state) or the dealer registered the vehicle for us (in-state). Never had a problem with the temporary plate expiring. 2. Provide the customer with the opportunity to save money on taxes and fees by offering form 84061 “Declaration Affidavit for a Motor Vehicle which will be Titled and Registered in Another State”. Had this been done for us at the point of sale, I am sure I would have scored the dealership at least a 4 on the review. The salesman’s score would have been higher as well. 3. Take this as an opportunity to further train your staff on the legal requirements of doing business in the State of Florida, specifically statute 319.23(6)(a) in its entirety. In order to close the review, they make you select yes or no "Would you recommend this dealership". I selected no, but if the dealership implements the improvements I recommended, then I think it would be ok to use them. In the end of the day, it is their business to run as they see fit, and they can either just sweep this review under the rug and maintain the status quo, or take actions that will improve the customer experience. More
by JANSPETE
Employees Worked With
Ryan Fischer, Dan Pipp, Shannon Oswald, Michael Culmo, Kenneth Staggs
February 11, 2022
Eve took care excellent care of me and my truck. I would recommend her and Gettel for service work. recommend her and Gettel for service work. More
by DEBSTACHURA2
Employees Worked With
February 11, 2022
Pleasant and did a good job checking car for 6 month checkup and anticipating what will be needed at next checkup checkup and anticipating what will be needed at next checkup More
by volhawk39
