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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,750 Reviews

1,750 Reviews of Gettel Toyota of Charlotte County- Service Center

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June 16, 2022

Dealership is clean. Service staff is ready to assist as soon as I arrive. The service manager, Keith, is polite, knowledgeable & explains the service to be done. More

by captainlynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jun 17, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience. We appreciate you and your kind words.

Jun 17, 2022 -

captainlynch responded

Due to the length of the repair work, a rental was provide me at no expense. This was very much appreciated. Driving out from the dealership it was very evident the repair had been done as my vehicle ride was smoother and quieter.

Jun 17, 2022 -

captainlynch responded

Job well done

June 15, 2022

Garrett was awesome. He went above what could be expected to work with me and my schedule. More

by Tony B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonas the tech fixed me up on the fly!, Jarrett Overby
Jun 15, 2022 -

Gettel Toyota of Charlotte County responded

Tony, thank you for allowing us to service your vehicle and for taking the time to rate your experience.

June 15, 2022

With 48K miles on our 2015 RAV4 we needed some repairs: New Tires, Brakes, Brake Fluid, Oil Change and Cabin Filter. Scott and the service tech did a great job! Just drove 500 miles to Charleston SC and ev More

by BBRUNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Proeun
Jun 16, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your your business and for taking the time to rate your experience.

June 14, 2022

Gettel Toyota has always given me excellent timely service and Ryan is the pro I will always ask for. R. L. Price More

by PRICECJAX
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business and for taking the time to rate your experience. We appreciate you.

June 14, 2022

Scott did an excellent job from scheduling to making sure that my service was performed More

by RFOOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Proeun
Jun 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience.

June 12, 2022

I arrived for 7:45am appointment and had tires rotated, oil & filter changed, brake & steering system flushed and left dealership before 9am More

by UEEXPAD1
Recommend Dealer
Yes
Employees Worked With
Cameron Leitl
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience.

June 12, 2022

Salesperson was nice and the dealership was clean. I was in and out in an hour. More

by CHAMPSTER12
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cameron Leitl
Jun 13, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your business and for taking the time to rate your experience. We appreciate you.

June 11, 2022

Have dealt with this dealership for 10 years and have purchased 5 cars and have dealt with the same salesperson. More

by CRISTOCORNER1038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business in both our sales and service departments. We appreciate you. Thank you for being a part of the Gettel family.

June 11, 2022

Prompt, professional and courteous service! I was in and out in a little over 30 minutes having my tires rotated. I appreciate the constant communication to and from service technician as well. More

by BMCEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience.

June 11, 2022

Unauthorized service, may have to take legal action if not resolved! I have consulted an attorney and I will give dealer a chance to refund unauthorized charges before I take legal action! I will forward More

by M Binski
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
JOHN TREMBLAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary, receptionist
Jun 12, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and taking the time to share your experience. Your comments are concerning and have been sent to our management team. If you've hired an attorney, we may not be able to have direct contact with you.to address your concerns.

Jun 13, 2022 -

M Binski responded

I have not taken legal action, I said that I would give a Gettel Toyota a chance to resolve and refund me for the unauthorized work on my Toyota. Thank you for your response and concerns.

Jun 13, 2022 -

M Binski responded

After talking to Fidelity I was advised that they would cover what it should cost to fix $57.17 of Job # 10, I was charged $91.97 + tax for a total of $98.41 Job # 5, I was charged $246.44 + tax for a total of $263.96, I was told that this was a recall on the vehicle, should not have been charged for it. Job # 9, was not authorized or discussed I was charged $60.98 + tax for a total of $65.25 These are the charges that I am questioning about and I would like them refunded to my Discover credit card please! I’m not an angry person, I have prayed on this and hope that the shop technician will be coached so this doesn’t happen again 🙏

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