Gettel Toyota of Charlotte County- Service Center

Keith is the best. He takes very good care of me I won’t take me vehicle to anyone else He takes very good care of me I won’t take me vehicle to anyone else More

Staff is very polite and eager to assist you and keep you informed about all the repairs that are necessary informed about all the repairs that are necessary More

The service department troubleshot the wrong problem, focusing on blaming the Toyota dealer who did my recent brake job for doing something cosmetic wrong. Although the brake job has a 12-month warranty focusing on blaming the Toyota dealer who did my recent brake job for doing something cosmetic wrong. Although the brake job has a 12-month warranty (and we're in the 10th month), the dealership wanted me to pay $180 for "anti-rattle clips" they claimed were not installed the by the previous Toyota dealer. Clearly, if they weren't installed they weren't necessary for the 8,000 miles I drove until I had an unrelated issue. More

Fast, video showing issue with car, no delay. Same day turn around, friendly. Quality work Same day turn around, friendly. Quality work More

Keith did his best to rectify the mistakes the intake person John and the person who made my appointment made. I made an appointment for engine filter change, wiper change and tire rotation on my Lexus. person John and the person who made my appointment made. I made an appointment for engine filter change, wiper change and tire rotation on my Lexus. I was told when I came in person they would order my parts. I was asked to please keep the appointment since my parts would be special order. When I checked in- I told John exactly again- what I was there for. When my service was finished and I paid my bill- I was charged for an oils change that I did not ask for, or need and tire rotation. My wipers were not change nor was my engine filter. My parts weren’t available. Apparently, never ordered. Keith , refunded the oils change and came out to see that my resets were done- they were not- he took care of it. Overall, he was fine, but stated that they don’t service Lexus. If that’s the case, why was the appointment made? Why did they offer to get Lexus parts?. I will drive to Sarasota for my next service More

Service associate was very knowledgeable and polite. The service was done faster than they originally thought. The service was done faster than they originally thought. More

Good service but very long wait. 3 hours is too long for a service that was supposed to be 1 -1 1/2 hours. 3 hours is too long for a service that was supposed to be 1 -1 1/2 hours. More

Quick and efficient. Great quality work. Very reliable. Great communication. Explain everything to me and delivered great support. Great quality work. Very reliable. Great communication. Explain everything to me and delivered great support. More

I was treated with kindness and respect. Thanks for a job well done.. Thanks again Thanks for a job well done.. Thanks again More

All about the customer, works outside the box, always someone asking if you need anything while you wait. Keith S in Service is outstanding someone asking if you need anything while you wait. Keith S in Service is outstanding More