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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,753 Reviews

1,753 Reviews of Gettel Toyota of Charlotte County- Service Center

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January 09, 2023

Very nice great service, friendly staff very nice costumers lounge, and Tom was very friendly and helpful More

by MRICH3140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Swaney
Jan 09, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to share your experience. We are glad to hear that all went well.

January 09, 2023

Service is always great. Customer service Excellent. Very knowledgeable staff. Service writer John Tremblay always very helpful. Thank you More

by NEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and for taking the time to share your experience.

January 08, 2023

Ryan was efficient, profess and affable. Good, quick service. I usually get in right away when scheduling service. Sometimes, services and/or products are inappropriately recommended, or ot More

by chip.ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN TREMBLAY
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal buisness and for taking the time to rate your recent visit. You comments regarding our recommendations have been shared with our management team. Thank you for letting us know.

January 08, 2023

Service is fine, and I was very disappointed in the sales people and sales management More

by JOEK46WORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us. We are sorry to hear that your experience with our sales team wasn't a good one. Thank you for letting us know.

January 08, 2023

Service rep was terrific. Extremely helpful. He sold me oN what was needed and nothing more. More

by Leapcastle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jan 09, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience.

January 06, 2023

Convenient to access. Friendly to discuss concerns, cost to correct and availability of parts to repair; particularly for older vehicles. More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jan 06, 2023 -

Gettel Toyota of Charlotte County responded

Ross, thank you for choosing us to service your vehicle and for taking the time to rate your experience.

January 06, 2023

Hard working group. Short on staff Appoliged for the time it took for service Clean. More

by garycreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Swaney
Jan 07, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for your patience regarding the long wait time.

January 05, 2023

My first time at Gettel Toyota. Very pleasant and quick service. No pressure sales but pointed out needs on vehicle. More

by 1962janispeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience.

January 05, 2023

I love the service center. They are great. I didn’t like Jennifer Swinn the sales manager calling me the day before to pressure me to trade in my car for a new one. I kept sayin More

by joni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Jan 06, 2023 -

Gettel Toyota of Charlotte County responded

Joni, we thank you for your loyal business and for taking the time to share your experience. We are sorry if you feel any pressure from our sales team. Your comments have been shared with our management team. Thank you for bringing this to our attention.

Jan 06, 2023 -

joni responded

Thank you. I would just like when I call for a service appointment that the sales team would realize I am just wanting a service and they would not call to intensely pressure me to force me to buy a new car. I called for service not the sales department. I understand they need my car but I do too and it only has 1,900 miles on it and I don't w'ont a car payment. Jennifer said she would take me off some kind of list. Please make sure I am on a do not call list for sales. I have been in real estate sales for 35 years and I would never try to make someone do something they don't want to do. I have made a lot of referrals to Gettel and bought three cars but I w'ont buy another car if I am harrassed when I call for a service appointment nor refer clients who need a new car. Thank you, Joni

January 05, 2023

Quick and easy, good communication, dependable service, I know I never need to worry about what kind of service I’m getting More

by michelletomao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and for taking the time to rate your experience.

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