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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,750 Reviews

1,750 Reviews of Gettel Toyota of Charlotte County- Service Center

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March 22, 2023

Bought the new Highlander at Venus Toyota as their price was much better and the wait for a new one was shorter. I was disappointed with the sales department. I have had good luck with the service at Gette More

by EDCARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business in our service department and for taking the time to review your experience with us.

March 22, 2023

The dealership is friendly and clean, with free coffee and TV while you wait, however the wait is never less than 2 hours. More

by SINGERMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Twogood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business and for taking the time to review your experience. We are sorry to hear about the long wait time. Please know that we offer complimentary UBER service to take you to and from anywhere within a 15-mile radius of the store to avoid the wait time.

March 20, 2023

The work was done in a timely fashion, and the price was reasonable. And the people were friendly and courteous. More

by STEVENCOLBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Mar 21, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to review your recent visit.

March 19, 2023

Your service personnel are very efficient and courteous ! We have never been disappointed with service for the last four vehicles which we purchased. Thank you , John. More

by MIRAPENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business in both our sales and service departments. We appreciate you and your kind words.

March 19, 2023

They were awesome fixing my car ! ! Didn’t have to wait till Nov! Thank you More

by TERRICOOK42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to repair your vehicle and for taking the time to review your experience.

March 19, 2023

They did not reset my maintenance warning after they completed the service, they also did not have any information of why the anti collision system was not working properly. More

by dexta357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sanders
Mar 20, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to review your recent visit. We apologize for not resetting the warning light. Please feel free to visit our service lane at your convenience to have it reset. Your comments regarding the anti-collision system have been sent to our management team.

March 19, 2023

Great service, Tom did great job, filling in for Micheal. Mike is my service manager More

by BMARG75808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Swaney
Mar 20, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to review you recent visit.

March 19, 2023

Noise from engine compartment was immediately recognized as a failure of the water pump in my 2009 Camry and was replaced. The rear original brakes and rotors were replaced and brake lines flushed. All was More

by ADED1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to review your recent visit.

Mar 20, 2023 -

ADED1939 responded

I appreciate the expert service provided by your dealership and the loaner car for my use while my Camry was kept overnight for being serviced the following day

March 19, 2023

Excellent service. Took off 1 star because I conld not properly understand what was being said in the video. More

by dsingh1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Swaney
Mar 20, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to review your experience. We are sorry to hear that you couldn't understand the video. Thank you for bringing it to our attention. We'll let the techinican know that did the video.

March 18, 2023

Very nice clean and nice customer room for watching tv to morning coffee ! Very nice enjoyable time went fast ! More

by Jarheddom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Mar 19, 2023 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to review your recent visit.

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