Gettel Toyota of Charlotte County- Service Center

I would’ve liked someone to check up on me every hour is so. I sat for 6 hours so. I sat for 6 hours More

Does the work it's supposed to. Long wait for basic service but signs say they are understaffed. Often try to upsell Long wait for basic service but signs say they are understaffed. Often try to upsell More

The service was promised for 3 but I didn't receive my car until after 4. I brought it in at 12. Way too long a wait car until after 4. I brought it in at 12. Way too long a wait More

Excellent Service Agent. Very thorough and knowledgeable. Communication was excellent. He was Pleasant to deal with. Very thorough and knowledgeable. Communication was excellent. He was Pleasant to deal with. More

I do not write reviews. Please don't ask me to write a review again. Please don't ask me to write a review again. More

Very friendly and helpful. The waiting area is very comfortable. To did an excellent job. He made sure I was credited for everything my service plan provided. The waiting area is very comfortable. To did an excellent job. He made sure I was credited for everything my service plan provided. More

Keith was very courteous but I felt he should have looked up my account and knew what kind of warranty I had before giving me a bill for $124. When I complained and told him my warranty covers the filters, up my account and knew what kind of warranty I had before giving me a bill for $124. When I complained and told him my warranty covers the filters, he checked and agreed and minuses the charge. I felt he was taking me for a ride because I am a widow and 78 years old. Shouldn’t he have checked my warranty before charging me $124? I felt like I was being taken. Keith said I needed a Brake Fluid Flush to the tune of $162.11. I questioned that because I never remembered doing that with my other Toyotas at a mere 20,000 miles. He said it needs to be done every two years. By this time, I did not trust him and told him no. Keith was very courteous, professional, and a very nice man, but I felt I was taken advantage of money-wise. When having two previous service calls Gettel’s Tech never put an updated sticker in the corner of the driver’s glass. Keith made sure they did it at Monday’s appointment. When I brought in my car for the 10,000 checkup,, another Service Advisor asked me what I wanted done I said “You are supposed to be telling me what needs to be done, not the other way around.” I said “Do you want me to google and find out what is covered on a 10,000 mile checkup? That is what I did. I also asked Keith about the recent warning letters about the corrosive wiring and fuel smell when opening up the hood. He said I would have to book an appointment with a Master Mechanic. When I picked up my paperwork, I accidentally picked up Keith’s paperwork and I saw a Recall Notice stapled in the pile of documents. Has there been a recall Notice I should be worried about? I did not want to discuss anything more with Keith. I would like someone to call me about the above issues, but not Keith. More

Amber did a nice job setting up an appointment. I thought a two hour wait for an oil change and tire rotation was a bit much. I thought a two hour wait for an oil change and tire rotation was a bit much. More

On this occasion, I visited for a glass replacement. Everyone was very helpful and did their jobs accordingly. Everyone was very helpful and did their jobs accordingly. More

Great sales force and wonderful service. Free water and coffee while you wait. Can’t beat it. Free water and coffee while you wait. Can’t beat it. More