Gettel Toyota of Charlotte County- Service Center

My experience with Michael, the service manager, was both horrendous and unprofessional. The sequence of events leading to this negative review began when I was charged for a wheel alignment that should have horrendous and unprofessional. The sequence of events leading to this negative review began when I was charged for a wheel alignment that should have been covered under Toyota’s maintenance plan. To provide a bit of context, my prior conversation with Michael had revolved around a tire replacement caused by an unforeseen road hazard, not a significant impact that might have knocked the alignment out. In our initial interaction, I expressed concern about a tire that I had to replace due to it being sliced by something on the road. My main worry was whether using mismatched tires could adversely affect vehicle wear. Michael assured me that as long as the alignment was correct, it wouldn’t be an issue and offered to have it checked. Later, he informed me that the alignment was off and proceeded with realignment services. It was only after this that I recalled Toyota’s maintenance plan, which should cover the cost of the alignment. Upon calling Toyota to verify, they confirmed my coverage and initiated a refund process. Surprisingly, a week later, Michael called me, questioning my entitlement to the refund and mischaracterizing our earlier interaction. He insinuated that a road impact had caused the alignment issue, which was not the case I presented to him. It’s imperative to note that the wheel that had the tire replaced was not even one of those out of alignment, as per the alignment sheet Michael provided, further validating that the alignment issue was unrelated to the tire incident. It was not only deeply unprofessional of Michael to question me about a refund that had been authorized by Toyota but also to misrepresent our initial conversation, implying that the alignment issue was my fault and, therefore, not covered by the maintenance plan. Any disagreements or misunderstandings regarding the refund should have been addressed with Toyota directly, not contested with the customer. In summary, I found myself defending a valid refund over a call I should never have had to field. More

Keith is the best service manager and Gettel is clean and friendly. Highly recommend to anyone looking for good dealership. friendly. Highly recommend to anyone looking for good dealership. More

Tina was extremely helpful and explained all the different services that my car needed. Thank you. different services that my car needed. Thank you. More

Friendly, professional and informative throughout the service visit. Timely updates and generally quick turn around. service visit. Timely updates and generally quick turn around. More

Great service . They take care of their customers. Wry busy place . They keep you informed. They take care of their customers. Wry busy place . They keep you informed. More

amber the service agent was very courteous and professional the service experience was good as usual.. professional the service experience was good as usual.. More

Failed to repair my vechile,after two trips MICHAEL INTERACTION WAS EXCELLENT, Will be calling Toyota Customer Service and filing a official complaint on 10-2-23 INTERACTION WAS EXCELLENT, Will be calling Toyota Customer Service and filing a official complaint on 10-2-23 More

First class service by Amanda and team! Always prompt and courteous. I highly recommend them. Always prompt and courteous. I highly recommend them. More

John is very helpful in Service! Calling your main number, however, is frustrating as no one ever answers! Calling your main number, however, is frustrating as no one ever answers! More

Was disappointed as I was there around two hours and was never told about anything and I went to him to ask what was wrong. My normal service Man Michael Cartelli always texted me as soon as my car went in never told about anything and I went to him to ask what was wrong. My normal service Man Michael Cartelli always texted me as soon as my car went in and kept me up to date in person as the car was being repaired More