Gettel Toyota of Charlotte County- Service Center

I brought my 2007 Prius in for service and Dan Burnett came to speak with me as he always does when I am at Palm. He spent visiting with me and asking how my Prius was doing.He asked if I'd like to look came to speak with me as he always does when I am at Palm. He spent visiting with me and asking how my Prius was doing.He asked if I'd like to look at a 2011 Prius. He spent a great deal of time showing me all the changes and improvements. I took it for a test drive with Dan and was impressed with the car. He spent a good deal of time discussing the benefits of buying a new Prius now versus waiting a year. Dan gave me a lot of factual information about how buying now would save me money. He walked me through the entire process, and took all my belongings out of the 2007 and put them in the 2011 exactly as they were in my 2007. He called me the next day to see if everything went well on the drive home and to ask if I had any questions about the car. Steve Scharf was very professional and thorough explaining the many documents I had to sign. He answered my questions, some more than once, until he was sure I understood. Steve made the entire process easy and stress free. Gail Riola went through the manuel with me and explained how the service department works and what I should do if I have a problem. She made an appointment for me to have the auto armor applied to my car and explained about the car tracking system and how the manager would register my car into the system. She was helpful, thoughtful, professional and very nice. These three people have my respect, trust, and loyalty. I must add that everyone in the service department is very helpful and makes every visit a nice experience. I would not take my car anywhere else for service. More