Gettel Toyota of Charlotte County- Service Center

I've had a 30 year history and over a million miles with Gettell/Trail. Rarely have I had less than impeccable service at a fair price. Gettell/Trail. Rarely have I had less than impeccable service at a fair price. More

They gave me a 2 pm appointment for an oil change. I left the dealership at 3:55 pm. Jiffy Lube would have taken 30 min and been a lot cheaper. Mike the service advisor did a great job but why take appoint the dealership at 3:55 pm. Jiffy Lube would have taken 30 min and been a lot cheaper. Mike the service advisor did a great job but why take appointments and inconvenience people if you can’t handle the workload. More

Bob Bruno in service is great. Only problem is that my new 2020 Avalon has excessive wind noise and Toyota says it can’t fix it. My 2012 Avalon is much quieter and much less expensive. I drive them both. new 2020 Avalon has excessive wind noise and Toyota says it can’t fix it. My 2012 Avalon is much quieter and much less expensive. I drive them both. The new one is disappointing. More

Dealership was very professional and explained everything that was going to be done. Fast service. Assistant service manager was more than happy to help me that was going to be done. Fast service. Assistant service manager was more than happy to help me More

Max and the team at Gettel Toyota have the best customer service I have ever encountered at any business I have been to! Thanks so much! service I have ever encountered at any business I have been to! Thanks so much! More

Mike is really a great guy I wished all the service was like him helps me decide what I would get done to my vehicle like him helps me decide what I would get done to my vehicle More

Mr. Michael Cartell was our assistant service manager. He was both professional and a pleasure to work with. We have worked with him before. Terrific was both professional and a pleasure to work with. We have worked with him before. Terrific More

Wonderful experience! I had my first service on my new RAV 4, which was complimentary. Very clean dealership and my service advisor Bob was excellent. RAV 4, which was complimentary. Very clean dealership and my service advisor Bob was excellent. More

When I come into a service department I expect the service representative to be cordial and and friendly. This was not the case. He was very unfriendly and not helpful. service representative to be cordial and and friendly. This was not the case. He was very unfriendly and not helpful. More

Repairs from an examination of my vehicle I had my car evaluated for readiness of an extended trip. The dealership provided a list and I had repairs based on the list. I made two appointments I had my car evaluated for readiness of an extended trip. The dealership provided a list and I had repairs based on the list. I made two appointments and both were handled I thought professional and convenient to my schedule. I understand the overhead of a dealer is quite high but I believe the “flat rate” prices quoted were also quite high. My advisor Max did offer some discounts and I moved forward to some of the suggested repairs. I understand all too well the cost of brick and mortar facilities, but it they want real customer loyalty after the warranty period they must stop using the service dept. as a profit center. There are many certified repair facilities that can repair vehicles at half the rate the dealer is charging. More