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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,746 Reviews

1,746 Reviews of Gettel Toyota of Charlotte County- Service Center

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September 26, 2021

Very nice, kind, courteous! He greeted with seconds of me pulling into the building. He told me about an hour to hour and a half it would take to service my car. It actually took just under an hour. Perfect! More

by nngross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Cherie George
Sep 27, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience.

September 22, 2021

Im very pleased with sales and customer service team. Have 3 family members purchased their cars at thus dealership. More

by Rosbeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 23, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for selecting us to purchase your new vehicle from. We appreciate you and welcome you to the Gettel family.

September 22, 2021

Courtesy, efficient and fast service. Am happy with the outcome. Am glad I chose a Toyata More

by nkjall398
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tremblay, Cherie George
Sep 23, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for purchasing your new vehicle from us and for taking the time to rate your experience. We appreciate you. Welcome to the Gettel family.

September 22, 2021

Great cleaning appointment for my brand new Toyota. I would definitely refer this service to others. More

by kkwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Sep 23, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for purchasing your vehicle from us and for taking the time to rate your experience. We welcome you to the Gettel family. Enjoy your new ride.

September 20, 2021

2 hr. wait for tire rotation, 30 min. wait for paperwork, ignored what I said I didn't need done & tried to sell me $1,000 in services. Their $677 brake job is $300 elsewhere. Tried to give me 60k mi servic More

by navychuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Sep 21, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for servicing your vehicle with us and taking the time to comment on your recent visit. Your comments have been sent to our management team. We are sorry to hear that we will be losing your business. We never want our customers to feel pressured to purchase.

Sep 21, 2021 -

navychuck responded

Thank you for your courtesy of a reply. This is a shame. My old service guy, Max, took very good care of us and we came back to Gettel for that reason. This recent visit, beginning with the phone reservation set up, through the tortuously long wait for a tire rotation, was unbearable. No one ever came to me during the wait with an update. I went to his desk and had to endure "how busy he was with other customers" and stand and wait to get the paperwork. All it was was a documentation of all the work you wanted to sell me, that I declined. Wasted everyone's time.

September 18, 2021

John Tremblay, was very professional and provided excellent service. He made sure to provide me with a thorough readout of the service done and to schedule a follow up appointment when the part arriv More

by Jdempsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tremblay
Sep 20, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for entrusting us with the service of your vehicle and for taking the time to review your experience. We appreciate your kind words.

September 17, 2021

No problems. Always easy to get appointment and timely service. Taken right away and done efficiently More

by patricia.baas12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Sep 20, 2021 -

Gettel Toyota of Charlotte County responded

Thank you for your loyal business and for taking the time to rate your experience. We appreciate you and your kind words.

September 17, 2021

The service writer Keith was very helpful and did his job to perfection. I know this because I was a GM at a dealership in Ohio. More

by Gratajczak1954
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith , Cherie George
Sep 20, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for servicing your vehicle with us and for taking the time to rate your experience. We are glad to hear that our associate, Keith provided good customer service.

September 15, 2021

The service reps are always courteous and knowledgeable, the wait time is reasonable, and the maintenance summary videos are a nice service. More

by Coroller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Sep 15, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and for taking the time to rate your experience.

September 10, 2021

John, the service representative, was professional and handled my concerns effectively. Would use this dealership again. This device center uses text messages to keep the customer informed of the status o More

by john72wolbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Sep 13, 2021 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience. We appreciate you.

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