Gettel Toyota of Charlotte County- Service Center

Employees were very friendly and listened to my needs. Great communication throughout service and even walked me to my car!!! Great communication throughout service and even walked me to my car!!! More

We had a check engine light and the Gettle service advisor responded promptly and had the situation resolved. advisor responded promptly and had the situation resolved. More

I arrived 15 minutes early for my 20,000 mile 2020 Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my Highlander appointment. I was told it would take between 1 and 1.5 hours. More than TWO hours later, I received my first update and was told that my vehicle needed both filters replaced. I was told that I had been texted a video, but it never arrived. Not by text, nor by email. My email obviously worked because I've been receiving "We want to buy your car" emails from this dealer even BEFORE the service was completed. I consider 2 hours without intermediate status updates to be excessive. It was obvious to me that too many vehicles had been put on the service schedule during my "service window." My vehicle overheated on the way home. I had been stuck in 6 miles of stop-go interstate traffic due to an accident. I turned off the AC and anything else I could think of in order to reduce the load. When I arrived home, I investigated and found that the radiator cooling fan was unplugged. How does that happen, when the plug has a locking mechanism? I had used Gettel for both the 15,000 and the 20,000 Highlander service. I will not recommend it. I will not be back. More

Mike went above and beyond. Hes always professional and keeps you up to date when your car is in for service. He's always happy to help you. Hes always professional and keeps you up to date when your car is in for service. He's always happy to help you. More

Great service service rep was courteous and knowledgeable about vehicle. Checking for recalls and informing us about future services. Highly recommend knowledgeable about vehicle. Checking for recalls and informing us about future services. Highly recommend More

The service here is top notch! Everyone is always helpful and professional. Have been a Gettle customer for many years and will continue to be so. Everyone is always helpful and professional. Have been a Gettle customer for many years and will continue to be so. More

Excellent service every time. Ryan was excellent as usual. Waiting area was clean and quiet Ryan was excellent as usual. Waiting area was clean and quiet More

Michael Cartelli was truly exceptional he goes above and beyond to meet your expiations he is the best of the best beyond to meet your expiations he is the best of the best More

Everyone was very friendly, Everything was done that was supposed to be done in an orderly fashion. supposed to be done in an orderly fashion. More

Everything that was needed was done with NO problems. ...excellent to work with.Detailed and update for precollision was done in a timely and pro manner ...excellent to work with.Detailed and update for precollision was done in a timely and pro manner More