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Gettel Toyota of Charlotte County- Service Center

Punta Gorda, FL

4.6
1,749 Reviews

1,749 Reviews of Gettel Toyota of Charlotte County- Service Center

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March 15, 2022

You take on more than you can deliver as the majority of the people waiting with me were waiting way more than promised and I am not surprised as it seems that your mechanics are told to find more work to d More

by JACQUES_GILBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience. We apologize for the length of your wait time. and thank you for making us aware.

Mar 15, 2022 -

JACQUES_GILBERT responded

BTW this is the first time ever that I have oil leak in my driveway following an oil change...not what I was expected from getting serviced at a Toyota dealer.

March 15, 2022

I’ve been dealing with this establishment for years and this was the first time I had a long wait. Just a oil change and tire rotation lasted 2 1/2 hours for a scheduled appointment. More

by CHIEF193SOW
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cartelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and for taking the time to rate your experience. We appreciate you and apologize for the length of your wait time. We know your time is valuable. Please know that we offer complimentary UBER service to avoid the wait at the dealership.

March 13, 2022

My service rep was friendly, courteous, and listened to my needs. He communicated with me via and text to verify additional service and parts. A very good experience! More

by seedickgrahamrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN TREMBLAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for servicing your vehicle with us and for taking the time to rate your experience. We appreciate you.

March 13, 2022

Had to wait over 3 hours for new tires, was not happy. I had a 7:30 appointment and never got out of there till after 10:30 More

by PJPJROTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Proeun
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to replace your tires and for taking the time to rate your experience. We apologize for the long wait. We know that your time is valuable. Please know that we do provide complimentary UBER service to avoid the wait time at the dealership when you visit us again.

March 13, 2022

They did the. work and. completed the repair in the time promised. Keith the service advisor was great More

by Big Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and for taking the time to rate your experience.

March 13, 2022

Cameron was very informative and professional. The work done on my car was completed when they told me it would be. Keith made my appointment and ordered the parts needed for my visit. He is alway More

by Chrandall61
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sanders, Cameron Leitl
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience. We are glad that all went well.

March 13, 2022

I bought my car from Toyota, have used Gettyl for service since purchase. I love the service dept. Although the waiting area could use some new chairs. worn out. I will return for future service. More

by ANGAPEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mckinsey Reynolds
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and for taking the time to rate your experience. We appreciate you and your comments.

March 13, 2022

Called to check on the status of my service for a tire rotation and oil changed that was dropped off the day before the appointment, while they were open for business. Could not get any one in service to More

by Rgsg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Proeun, Mckinsey Reynolds
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle and sharing your experience with us. You have our apologies regarding the lack of communication from the service team. We assure that it will be addressed with our management team.

March 12, 2022

The services provided by the costumer’s services was excellent, very polite. I didn’t need appointment. More

by PERLA.DE.LEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Proeun
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for allowing us to service your vehicle. We are glad to hear that we were able to accommodate you without an appointment.

March 12, 2022

Good service 👍 👌 good day to u all see next time the rea light come on More

by EXPROCESSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Twogood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Gettel Toyota of Charlotte County responded

Thank you for entrusting us to service your vehicle and for taking the time to rate your experience.

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