Gettel Toyota of Charlotte County- Service Center

You take on more than you can deliver as the majority of the people waiting with me were waiting way more than promised and I am not surprised as it seems that your mechanics are told to find more work to d the people waiting with me were waiting way more than promised and I am not surprised as it seems that your mechanics are told to find more work to do to have us spend money...very frustating More

I’ve been dealing with this establishment for years and this was the first time I had a long wait. Just a oil change and tire rotation lasted 2 1/2 hours for a scheduled appointment. this was the first time I had a long wait. Just a oil change and tire rotation lasted 2 1/2 hours for a scheduled appointment. More

My service rep was friendly, courteous, and listened to my needs. He communicated with me via and text to verify additional service and parts. A very good experience! my needs. He communicated with me via and text to verify additional service and parts. A very good experience! More

Had to wait over 3 hours for new tires, was not happy. I had a 7:30 appointment and never got out of there till after 10:30 I had a 7:30 appointment and never got out of there till after 10:30 More

They did the. work and. completed the repair in the time promised. Keith the service advisor was great work and. completed the repair in the time promised. Keith the service advisor was great More

Cameron was very informative and professional. The work done on my car was completed when they told me it would be. Keith made my appointment and ordered the parts needed for my visit. He is alway The work done on my car was completed when they told me it would be. Keith made my appointment and ordered the parts needed for my visit. He is always a great help to me!! More

I bought my car from Toyota, have used Gettyl for service since purchase. I love the service dept. Although the waiting area could use some new chairs. worn out. I will return for future service. since purchase. I love the service dept. Although the waiting area could use some new chairs. worn out. I will return for future service. More

Called to check on the status of my service for a tire rotation and oil changed that was dropped off the day before the appointment, while they were open for business. Could not get any one in service to rotation and oil changed that was dropped off the day before the appointment, while they were open for business. Could not get any one in service to answer the phone. The phone operator took my name and number and had someone call me back. The person who called me back never gave me their name and told me they couldn’t find my car or the keys and if I gave someone the keys to my keys it was the wrong person. My husband had to drive to the dealership because no one in service would answer the phone again. Come to find out my car was in their shop and the person who my keys and they where given the day before was the assistant service manager who had my keys the whole time. He proceeded to blow off the call saying they are just behind because they only had three technicians in today. Once my car was done they acted like nothing happened when I got my vehicle. Not wanting to address the fact that someone told me my car and keys were GONE! More

The services provided by the costumer’s services was excellent, very polite. I didn’t need appointment. excellent, very polite. I didn’t need appointment. More

Good service 👍 👌 good day to u all see next time the rea light come on rea light come on More