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Gettel Toyota of Charlotte County- Service Center
Punta Gorda, FL
1,745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,745 Reviews of Gettel Toyota of Charlotte County- Service Center
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December 13, 2024
I was in service 12/12 after waiting 2 1/2 h I was told that I had no car there. Then that they lost my car. I had to walk the parking lot to find my own car. After I found my car I was told that didn’t ha that I had no car there. Then that they lost my car. I had to walk the parking lot to find my own car. After I found my car I was told that didn’t have my keys. When they found my keys they told me, here is your key and we did not do the required service, and walked away. This took an additional an additional hour and 15 minutes. No we are sorry can you come back tomorrow and we will complete the service. Then when I entered the car I found my emergency glass breaker missing. I was then told that I probably just miss placed it. It has been in my car for years and serviced at 3 dealers for the 5000 new car check up required my Toyota, and never taken. The service man who checked me in said when I came looking for my car that he did not check me in. They miss spelled my name on the ticket marked my car as an another brand. Three hours and forty five mins and not one we are sorry this happened. No matter how far I have to drive I will never set foot in this dealership again More
by Elizabeth Lawton
August 19, 2024
Marcos was an excellent sales person, he was patient, direct and did his best to help us with the purchase. direct and did his best to help us with the purchase. More
by arcilapatricia
June 22, 2024
Thanks to Luis Delgado guidance, I drove away with the perfect car for my needs. perfect car for my needs. More
by angelmoralesjr01
June 19, 2024
Had my New 2023 Toyota Rav4 Hybrid serviced for the first time and as always had a great experience, this is my second purchase at this dealership, everything was great until i asked for the car to be washed time and as always had a great experience, this is my second purchase at this dealership, everything was great until i asked for the car to be washed they stated it will be free and when i got my car back they never washed it. i left i didn't bother. But thank you for a great experience! More
by buickbeauty1973
Employees Worked With
didnt know there name!
June 06, 2024
The service was fine, the carwash took all day. We were there 5 hours and 3.5 of them was waiting on a carwash. Something needs to be done about your carwash policy. We were there 5 hours and 3.5 of them was waiting on a carwash. Something needs to be done about your carwash policy. More
by cynthiafry810
Employees Worked With
Chris Stewart did the maintenance but we only spoke to Lucas Bezuyen. Lucas was good about tracking us down and telling us what was going on. Apparently, the carwash took the bulk of our time 5hrs! We were stranded and had nowhere to go.
June 03, 2024
Ryan was great ! He was very polite and professional. He kept me updated at all times. He’s an asset to the dealership. He was very polite and professional. He kept me updated at all times. He’s an asset to the dealership. More
by john.c1
Verified CustomerEmployees Worked With
June 03, 2024
Excellent service very thorough great personality a pleasure to have him as a service tech pleasure to have him as a service tech More
by Daniel
Employees Worked With
May 31, 2024
I have purchased three vehicles from Toyota since 2008 2020 and a 2020. I have had the best experience people do the maintenance on all my vehicles and would never change anything. 2020 and a 2020. I have had the best experience people do the maintenance on all my vehicles and would never change anything. More
by Charles216
Employees Worked With
Keith Sanders, Scott Proeun
May 31, 2024
I took my car in for butler service and 5000 mile service. I was told that I needed to allow 6 hours to complete the work. I checked in with John and gave him my keys. He was great and all was w service. I was told that I needed to allow 6 hours to complete the work. I checked in with John and gave him my keys. He was great and all was well. I then received an automated text for the status of the work. The automated system did not alert me that the work was finished. I waited for 4 hours only to check my phone and see that I received a voice message from John that the work was done. I was displeased with the automated service that failed and the fact that I used up half a day of my time that was not necessary. I would say you should eliminate the automated text messaging. More
by trb12060602
Employees Worked With
May 30, 2024
It’s a great dealership from top to bottom . . Finance and service departments are informed and professional .. . Finance and service departments are informed and professional .. More
by Donmayer
Employees Worked With
