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Gettel Toyota of Charlotte County
Punta Gorda, FL
2,644 Reviews
Gettel Toyota of Charlotte County opened its doors a few years ago in 2017. But don’t let the small amount of time we’ve been open fool you — we carry the Gettel family name, which means we exceed customers’ expectations with outstanding resources and small-town values. It’s also helped that we do our best to give detailed training to each and every staff member that joins our family, and have stayed in contact with our 19 sister dealerships across Florida to ensure we are maintaining the Gettel name.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed - 5:00 PM
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Showing 2,644 reviews
March 30, 2020
They try to pile on unneeded services I live in this area only part time and recently scheduled a 30K routine maintenance for my 2017 Prius on the Gettel website for the Gettel location in I live in this area only part time and recently scheduled a 30K routine maintenance for my 2017 Prius on the Gettel website for the Gettel location in Punta Gorda. The Gettel website lists all the maintenance items required for my vehicle’s 30K mileage interval and gave me an estimate of a little less than $150 for the synthetic oil and filter change, engine air filter replacement, cabin air filter replacement, tire rotation and the other standard system checks for the 30K maintenance. It’s been my experience that that is typical of what a dealership charges for that combination of services. When I arrived at the dealership, John Trembley, the service writer asked me what I was there for and I replied I was there for a 30K maintenance. He proceeded to take the VIN and then checked the tire tread depths. He asked if the vehicle was driven in dusty conditions, I replied that it was not. As he was filling out the paperwork on the computer I noticed that the service total appeared to be over $500. I asked what the total amount for the service would be, he confirmed that it was over $500. When I told him that must be a mistake and that the website estimate I was given was about $150, he replied that that wasn’t the “official Toyota website”. I told him that the website I was referring to was the Gettel Toyota website and asked what the $500 plus cost included. He started to detail all the services that were included including fuel injector cleaning service, disinfecting the AC ductwork, when I interrupted him and told that those were not required services for my vehicle’s mileage. He then asked what I wanted done and I told him oil and filter change, tire rotation and engine air filter replacement. The total then came to a little over $140, closer to the original estimate of $150, although it did not include the cabin air filter replacement. He also asked me if I wanted the car washed. A car wash or coupon for the dealer’s drive thru car wash is normally included with service at dealers in the area where I live, but my instincts told me this would be an extra charge at Gettel so I declined. A short time later Mr. Trembley appeared with my cabin air filter and said it should be replaced. I again declined. More than an hour and a half later my vehicle was finished. As I was waiting to pay Mr. Trembley asked how I would be paying. When I replied “by credit card” he said that there would be a 3% service charge for use of a credit card. My experience at Gettel leads me to wonder how many unsuspecting customers, especially women and older citizens, are routinely over charged for services their vehicles do not require. I strongly recommend that if you decide to use Gettel for routine maintenance on your Toyota or other vehicle that you review your owner’s manual for the required maintenance items for your vehicle and mileage and have an idea what the cost of those items should be. In my case I would have been charged nearly $400 more than I should have for services that were not required. You also should be aware that a carwash is an extra charge and credit card use adds a 3% service charge. In hindsight, the service writer immediately checking tire tread depth indicates that anything close to nominal remaining tread depth on my tires would have led to pressure to purchase a new set of tires. On the plus side for Gettel, they did accept my request to use their $15 off online coupon for the oil and filter change. More
by mejeffers
Employees Worked With
John Trembley
March 29, 2020
No one could ask for a friendlier or more helpful staff - service is prompt and intake people are knowledgeable. I look forward to scheduling service here. service is prompt and intake people are knowledgeable. I look forward to scheduling service here. More
by Glmt620
Employees Worked With
Cherie George
March 27, 2020
Desmond Pierre, the sales person for Toyota takes care of his customers. I Have bought many cars from him for the last 15 years. I had an issue with Gettel Chrysler Jeep. The service Dept sales manager and his customers. I Have bought many cars from him for the last 15 years. I had an issue with Gettel Chrysler Jeep. The service Dept sales manager and parts Dept treated me like dirt. I never got a call back from them to deal with my Passenger headrest that deployed automatically as a defect. I will never buy another car from Gettel Chrysler Jeep. I will only deal with Desmond. He is the best sales person I ever had. It's sad when you have to go to another dealership, another car manufacturer to have something taken care of that they should've honored. After spending $700.00 for the part they said I could replace myself, they then wanted to charge me an additional $200.00 to install it when I was then told they had to reprogram it. Gettel Toyota did it for free. The service was fantastic from Toyota. Desmond the sales person and Kelly in service Dept. Thank you again for the Superb service. The rest of the company should follow your steps For good customer service to a loyal customer that I had been for the last 15 years. That's about 9 cars between me and my wife alone. More
by Carmen Pimpinella
Employees Worked With
Desmond Pierre and Kelly Service manager , Cherie George
March 18, 2020
We love our sales person Wayne Madison he was so helpful and dedicated to finding exactly what we wanted. I would recommend him any day. and dedicated to finding exactly what we wanted. I would recommend him any day. More
by Chelseaharris911
Employees Worked With
Wayne Madison, Cherie George
March 17, 2020
Was told 1. 1/2 hour for install. 2 1/2 hours later I go find car in garage sitting on floor nothing done. Oh our tool broke they said🙁. After some conversation I left there after being there 5 hours. Not find car in garage sitting on floor nothing done. Oh our tool broke they said🙁. After some conversation I left there after being there 5 hours. Not a happy customer I will assure you. He gave me $50 off. Wow hope it didn’t hurt the bottom line More
by performanceceo
Employees Worked With
Service guy
March 17, 2020
Service Department sucks! Took in my daughter's car for a 2:30pm oil change appt. Waited 2 hours! Ridiculous. The service guy was rude. Not customer service friendly at all! Took in my daughter's car for a 2:30pm oil change appt. Waited 2 hours! Ridiculous. The service guy was rude. Not customer service friendly at all! Will not give them my business or return to this establishment. When I got the car back I think they messed up the alignment or something is off. I think because i declined on new tires! Stay away from this place! They also will rip you off! More
by Go Somewhere Else
Employees Worked With
N/A
March 12, 2020
We have been a Gettle customer for many years and have been more than satisfied with their service, the quality of their sales people and the deals they offer. been more than satisfied with their service, the quality of their sales people and the deals they offer. More
by cclotfelter40
Employees Worked With
Jessica , Cherie George
March 11, 2020
Oil change disaster. I’m from Michigan and use Gettel to service my 4RUNNER while staying in Florida. I made an appointment for an oil change and tire rotation 3/9/20. M I’m from Michigan and use Gettel to service my 4RUNNER while staying in Florida. I made an appointment for an oil change and tire rotation 3/9/20. My wait time for the service was 1 1/2 hours and cost $95.00 both high compared to the Toyota dealer in Michigan. Upon returning to St. James City, where we are staying, I look under the vehicle and notice oil running out of the bottom of the motor. I look under the vehicle and the underside is covered in oil. A check of the dip stick shows nothing. The puddle under the car keeps growing as I’m calling the dealer. The service manager I asked to talk to was understanding and helpful in working out a plan of action to rectify the situation. The service technician that worked on my car was sent to me and properly changed the oil a second time in my driveway. I was fortunate the motor was not hurt. Another two guys were sent the next day to clean the driveway. It was a decent response to a problem that should not have happened in the first place. It would be easy to write this off as a problem with the technician that performed the work but is it? I think it might suggest there is a problem with the mindset at the dealer itself. Was the technician probably trained, Was he given enough time to do the job the way the Toyota service manual suggests the procedure be done? Changing the oil on a car seems like a simple task but the problem I experienced shows the potential cost of not doing it correctly the first time. Making sure technicians are trained and given time and tools to do the job correctly is critical. This experience was a huge disruption to me and the dealer. The dealer did a good job rectifying the problem but it should never have happened. More
by craned65
Employees Worked With
Michael Cartelli, The service manager that afternoon and the service technician at my house later.
