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Gettel Toyota of Charlotte County

Punta Gorda, FL

4.6
2,633 Reviews
Gettel Toyota of Charlotte County opened its doors a few years ago in 2017. But don’t let the small amount of time we’ve been open fool you — we carry the Gettel family name, which means we exceed customers’ expectations with outstanding resources and small-town values. It’s also helped that we do our best to give detailed training to each and every staff member that joins our family, and have stayed in contact with our 19 sister dealerships across Florida to ensure we are maintaining the Gettel name.
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1801 Tamiami Trail

Punta Gorda, FL

33950

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Showing 2,633 reviews

December 08, 2020

A very fast and courteous service. On time to start, and completed on the time I was told. I will have all my service work done there More

by mastropie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Dec 08, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for allowing us to service your vehicle and for taking the time to review us. We appreciate you.

December 08, 2020

I don`t know what it takes to get that wonderful service everyone is talking about. I have been sitting by the phone all day waiting to talk to a real live person up there to set up a date to have some repa More

by attoe388
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
NONE, Cherie George
Dec 08, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for the opportunity to earn your business and for taking the time to write your comments regarding our scheduling department/phones. You have our apologies. We never want to hear that we've lost a customer because you couldn't connect through our phone system.

Dec 10, 2020 -

attoe388 responded

It really does not sound like you are truly concerned

December 08, 2020

We had a fantastic trip to the dealership. Fast and friendly service for the car we had getting worked on. Meanwhile we were able to get a new vehicle while the services were being done. All in all bes More

by Louman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis, Jennifer , Cherie George
Dec 10, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for your loyal business and taking the time to write about your experience. Thank you for being a part of the Gettel family. Enjoy your vehicle.

December 04, 2020

Took my vehicle in for its first oil change and tire rotation. First after their lunch break. Told would take 1 hour. 2 1/2 hours later I had to get the manager. finally got my car. Would not rec More

by jackpaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Dec 04, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for your business and taking the time to write about your initial experience in our service department. We apologize for the extreme length of your wait time and completely understand your frustration. It is not acceptable to wait that long without communication from an associate. Your comments have been sent to our management team to address.

December 03, 2020

Nothing but a positive professional experience Mike my service rep was very knowledgeable .Jennifer the inside sales rep was also very helpful and about everything More

by dfr304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike C and Jennifer is
Dec 04, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for your business and taking the time to write about your experience. We appreciate you and your kind words for our associates.

December 02, 2020

Ive bought a dozen of cars in my life and the experience at gettel toyota with our salesman desmond was by far the easiest most relaxed one yet ...best dealership hands down More

by tattoobryceprince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond, Cherie George
Dec 02, 2020 -

Gettel Toyota of Charlotte County responded

Thank you for selecting us to purchase your new vehicle from and for taking the time to review your experience. Welcome to the Gettel family.

December 01, 2020

Happy with the results of the service I received. The work on my car was done on a timely manner. And everyone was very helpful. I was given a loaner vehicle. More

by Maria Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Dec 02, 2020 -

Gettel Toyota of Charlotte County responded

Maria, we thank you for allowing us to service your vehicle and for taking the time to review us. We appreciate you.

December 01, 2020

John Tremblay was very courteous, we always have a nice experience when we are there. I do have a question... what are the intervals of oil synthetic oil changes? Thank you. More

by Tomyslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tremblay
Dec 01, 2020 -

Gettel Toyota of Charlotte County responded

We thank you for your business and taking the time to write about your experience in our service department. Oil changes should be every 10,000 miles or once a year if you don't put that many miles on it.

Dec 02, 2020 -

Tomyslady responded

Thank you for answering my question for oil changing.

December 01, 2020

Love the reminders and videos. I would like a spot free car wash, because my car had just been waxed and came out covered in water spots. More

by Patti.Silver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie George
Dec 01, 2020 -

Gettel Toyota of Charlotte County responded

Patti, We thank you for your business and your comments. Unfortunately, we don't have a great drying system on our automatic car wash and we don't have the staff to hand dry them. If you would prefer that we not wash your vehicle, please let us know. We can certainly understand the frustration you have with the water spots.

November 29, 2020

Had appt. With sales manager,never showed till we were leaving. Bad customer service.So we went to Sarasota and was treated great! To bad More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan manager
Nov 30, 2020 -

Gettel Toyota of Charlotte County responded

Jim, we thank you for the opportunity to earn your business. Your comments have been sent our management team. We are glad to hear that you were pleased with the outcome at the Sarasota dealership.

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