Gettel Toyota of Charlotte County

My vehicle has been in the shop for over a month. I was hit in a vehicle accident and my vehicle was taken here for total repair. One month later- I am now paying for a rental out-of-pocket and I can’t get hit in a vehicle accident and my vehicle was taken here for total repair. One month later- I am now paying for a rental out-of-pocket and I can’t get anyone to call me back. I’m VERY displeased in how my situation has been handled. More

I was Very happy with the service and by the service advisor. My dealings with staff were pleasant and very courteous and done in a timely fashion. advisor. My dealings with staff were pleasant and very courteous and done in a timely fashion. More

Nice place. Definitely recommend those guys. They did a good job. Wonderful Team of folks! good job. Wonderful Team of folks! More

Good service I was in and out before I even knew it good service goodbye service goodbye More

Cameron Leiti-Asst Service Mgr checked me in but terrible follow thru on progress of completion of new vehicle service. I texted first asking how long till done-commented 25mins. Waited another hour (for a t follow thru on progress of completion of new vehicle service. I texted first asking how long till done-commented 25mins. Waited another hour (for a total 3hrs) texted, no reply. Left waiting area to check myself, to find my keys laying on Cameron’s desk, he was gone (to lunch) Asked two other Service Reps, they just told me where Cameron office was & he will be right back. Was ready to take my keys & depart. Finally he came out of the lunch room…said Sorry Boss! In my second text I asked ETA & said I had to go back to work!! So he knew I was checking the status & needed to go! Lack of attention to customer! Funny he asked other customers to make sure & do the survey & give a 5 star rate-but didn’t ask me-SO he knew. Ughh we love our new Highlander but?? Thank you. More

Great communication and service was complete, only downside is car was not run thru car wash at end of service like many other dealerships include. downside is car was not run thru car wash at end of service like many other dealerships include. More

Overall great service, very friendly staff, clean customer waiting area with coffee and drinks, first time there and will be back customer waiting area with coffee and drinks, first time there and will be back More

Michael was very helpful and was able to get my car done within a decently time. within a decently time. More

The free service at 1 yr went smoothly. I appreciated that Scott left the keys at the front desk after the service section was closed so I could pick up our Camry after 5:00 PM that Scott left the keys at the front desk after the service section was closed so I could pick up our Camry after 5:00 PM More

I was told I needed a brake flush as well as a fuel service drive belt due to fraying and alignment. When we got a second opinion we were told it was not needed. So that upset me. Cameron was not frie service drive belt due to fraying and alignment. When we got a second opinion we were told it was not needed. So that upset me. Cameron was not friendly upon arriving I received no greeting. This is the second time I was not pleased with Getter. I will be going elsewhere for service. More