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Gettel Toyota of Bradenton - Service Center

Bradenton, FL

4.4
1,618 Reviews

1,618 Reviews of Gettel Toyota of Bradenton - Service Center

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January 19, 2023

al llegar a la cita me recibieron muy amable y el mantenimiento se hizo a la hora programada y el tiempo fue el adecyado More

by camilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Gettel Toyota of Bradenton responded

Gracias por su repuesta y aqui estamos para servir le !

January 19, 2023

Service manager was pleasant and professional. He kept me informed of what was found. When I picked up vehicle he took the time to show me what was done. Yes, I would use them again. More

by Ned Schwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Grigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your awesome review!

January 19, 2023

The service person I had was really great. He took extra time with me and I will be getting my truck serviced More

by hschwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Voris
Jan 19, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your excellent review!

January 19, 2023

Everyone is so professional and knowledgeable. The sales and service staff are easy to work with More

by MAYHEW.GRAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Grigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your phenomenal review!

January 19, 2023

Thank you for helping me and for always clearing my doubts and for having an answer to each question, grateful! More

by Yolimar Salas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your fantastic review and kind words!

January 17, 2023

You wait in a 45 minute line to drop off your car even when you have an appointment. They misinform you to spend more money at their device center. It took them 2 days to do tires and shocks. They did not More

by RMGROGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bitterhoff
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Gettel Toyota of Bradenton responded

We apologize for your negative experience while here with us. It is never our intention to misinform any of our guests. We do apologize for the long wait times. We are working on the issue. Please call and ask for customer relations 941-756-5511 so we can gather a little more information. Thank you.

January 17, 2023

I like the service you give to me. and I have to come back fanyway More

by Eljude2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your terrific review!

January 16, 2023

James was awesome! Very friendly and got me In and out quickly. Best service experience. More

by dannabanana76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Grigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your wonderful review! James is the best!

January 16, 2023

I wanted an oil but instead I got a free inspection? Thank God I realized when I didn’t see a sticker on my window that I hadent gotten an oil change. I was very disappointed More

by Kimbrawebbkimbra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know there name
Feb 13, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your review and feedback. Please call and ask for customer relations so we can gather a little more information 941-756-5511. Thank you.

January 16, 2023

it is a little expensive everywhere I looked a timing belt and accoutrements $1100 not here try $1900. parts $950 labor $900 misc you get the picture . I feel taken advantage of because I had to buy t More

by Delta whiskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don't remember
Feb 18, 2023 -

Gettel Toyota of Bradenton responded

Thank you for your feedback. We understand your shock however we use Toyota parts and we guarantee the parts so if they should fail due to manufacture problems you are covered for the future. We always want our customers to have that extra protection when we service any vehicle. We apologize there was no written estimate. We will look into that.

Feb 20, 2023 -

Delta whiskey responded

Thank you for responding, it took you just over a month to do so I was beginning to wonder. You state Toyota parts so the timing belt if it breaks due to a manufactures defect you cover it, I’m not worried about manufactures defect I’m worried about installation defects. when vacuum hoses are not connected properly the truck really doesn’t run well and that’s been the problem ever since I’ve gotten back it’s just having to take it to a mechanic to find out why it’s running like crap for that mechanic to point out four vacuum hoses that were accessed /manipulated during the installation of the timing belt. Three of them were missing clamps. You charge so much for shop fees I would assume those little clamps would be covered as a shop fee, especially if your mechanic missed placed them and did not put them back on the vehicle. Ask me how I know, ran perfectly on drop off ran like absolute crap on pick up, but was told by your serv. Dept. staff it colder than normal this morning that’s why it’s running ruff. Jeeeze, really. I would give less stars now because of vacuum hose issue. I was gunna let it drop until your response

Feb 20, 2023 -

Delta whiskey responded

Thank you for responding, it took you just over a month to do so I was beginning to wonder. You state Toyota parts so the timing belt if it breaks due to a manufactures defect you cover it, I’m not worried about manufactures defect I’m worried about installation defects. when vacuum hoses are not connected properly the truck really doesn’t run well and that’s been the problem ever since I’ve gotten back it’s just having to take it to a mechanic to find out why it’s running like crap for that mechanic to point out four vacuum hoses that were accessed /manipulated during the installation of the timing belt. Three of them were missing clamps. You charge so much for shop fees I would assume those little clamps would be covered as a shop fee, especially if your mechanic missed placed them and did not put them back on the vehicle. Ask me how I know, ran perfectly on drop off ran like absolute crap on pick up, but was told by your serv. Dept. staff it colder than normal this morning that’s why it’s running ruff. Jeeeze, really. I would give less stars now because of vacuum hose issue. I was gunna let it drop until your response

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