Gettel Toyota of Bradenton

Not satisfied how financing was done. They added in two fees, auto butler for $ 1286.00 and door edge guard for $299. Shady practice as I pointed out to salesperson that I would not be pa They added in two fees, auto butler for $ 1286.00 and door edge guard for $299. Shady practice as I pointed out to salesperson that I would not be paying for these items before we were sent finance dept. Shame on me for not looking at line item by line item on documents. My advice don't let the fancy electronic table fool you, ask for a paper copy so that you can review it all before signing. They snuck the charges in, and I signed the paperwork. Then they email you your copies. I tried to have it removed the next day but was told I could not. I would not recommend Gettel Toyota of Bradenton to anyone. Very unsatisfied customer. Hard to believe that they would not try to work out issue. More

My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More

Matt was amazing as always with his knowledge and excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best. More

Had a great experience at Gettel Toyota working with our sales person, Carrie Redler. She was very responsive and a pleasure to deal with. Wish every car purchase was this smooth and had such friendly peopl sales person, Carrie Redler. She was very responsive and a pleasure to deal with. Wish every car purchase was this smooth and had such friendly people! More

Dear Gettel Toyota of Bradenton, One of the things you will notice immediately about dealing with Carrie Redler is her vibrant enthusiasm and confidence about the Toyota brand. She had my wife and I lovi will notice immediately about dealing with Carrie Redler is her vibrant enthusiasm and confidence about the Toyota brand. She had my wife and I loving Toyota even more than we already loved the brand and we weren't even thinking about buying a new Toyota at the time we simply stopped by to check out the new models. Just wait until you are put completely at ease in the sales process with Carrie which is so unlike any other sales dealer experience we have ever had. Carrie has had some wonderful experiences with individuals from every background and economic level in society and she treats everyone the same - down to earth and in the most caring manner with no high pressure sales techniques. Dealing with Carrie is like a master class in how to be the most caring and best sales associate in the Toyota universe. When Carrie eventually retires, it will be a very sad day for Toyota and the dealership. We have bought many cars in our time from every type of sales person that you can imagine but everyone who deals with Carrie will be amazed at her knowledge, credibility and integrity in working with her clients. For 20 years I've enjoyed buying cars from Carrie. I just wish that she wouldn't retire and be around for the next 20 years since she is such a trusting person to work with at Gettel Toyota of Bradenton. R. DeRose More

Matt was ahhhmazing! !!! Went above and beyond! Super friendly and fast! fast! fast! Will definitely be back and requesting Matt! Thank you very much!!!! !!! Went above and beyond! Super friendly and fast! fast! fast! Will definitely be back and requesting Matt! Thank you very much!!!! More

Excellent customer service and time for service they take care of my vehicle with five starts care of my vehicle with five starts More

Chris had my AC problem identified and repaired quickly - a big deal in the summer. I also really appreciated the ride home and back. Toyota is quality products and service. a big deal in the summer. I also really appreciated the ride home and back. Toyota is quality products and service. More

I purchased a 2013 Mazda CX5 when I drove home the low fuel light. I had to stop half way home to gas up. I can't believe the dealer sold me a car with an empty gas tank. Very disappointed fuel light. I had to stop half way home to gas up. I can't believe the dealer sold me a car with an empty gas tank. Very disappointed More