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2,463 Reviews of Gettel Toyota Ocala - Service Center
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November 01, 2013
I purchased a 2011 Toyota Corolla new in April of 2011. We had it serviced every 5,000 miles at Deluca Toyota in Ocala, Florida. The first time I took it in (5,000 miles) for routine maintenance, I mention We had it serviced every 5,000 miles at Deluca Toyota in Ocala, Florida. The first time I took it in (5,000 miles) for routine maintenance, I mentioned that the car pulled to the right and had from day 1. The service person I dealt with blew it off as "it must be the crown in the road". That made sense, so I didn't pursue it. Boy, am I sorry I didn't. Anyway, they did the routine maintenance at 10,000 miles, 15,000 miles, and 20,000 miles. I must note that I had them change my oil 3 times, and every time they overfilled it. One time it was so overfilled that I had to take it to my mechanic to drain 1/2 quart off. Anyway, we went on vacation the end of August. When we got back, the car had 25,000 miles on it. So it was time to change oil and rotate the tires. I took it to my mechanic, and he changed the oil, but he said he wouldn't rotate the tires because the front left (and back left) were severely worn on the inside of the tire. He said it should be covered by the 3 year, 36,000 mile warranty. When I called the dealer, the service manager said that was an adjustment, and they only covered that for 1 year or 15,000 miles. My mechanic then suggested I take it to an alignment shop. When I did, I discovered that the front left tire, especially, was worn down to the belt. He said I was lucky that the tire didn't explode. I ended up getting an alignment and 2 new tires that replaced the two on the left side. At that point, I was only concerned about the safety of the tires, not keeping the old tires for "evidence". I wish I had. When I got home, I started to think. If BOTH tires on the left side were that worn, why wouldn't the dealership have told me when I had it in for my routine 5,000 mile maintenances? But, they were quick to point out to me at 15,000 miles that my cabin filter was dirty, and they could replace it for $61. And my wiper blades streaked. They could fix that for another $61. I declined both. I had to ask myself the question - "Why would they tell me about the cabin filter and wiper blades, but not the tires"? I will let you draw your own conclusion. I filed a complaint with Toyota, and they forwarded it to Deluca. When I talked to Deluca, I was told that there was no record of my ever saying anything about the car pulling to the right, and at every 5,000 miles, they inspected the tires after rotating them and they were fine. Now, you could make the point that maybe this tire wear happened after they rotated the tires at 20,000 miles. I know I thought about that. But how else could you explain that the left back tire was worn almost as bad as the front tire, and it was on the front when they rotated it to the back at 20,000 miles? My contention (and I don't have any documentation to back this up) is they rotated the tires and never inspected them properly. My opinion is the alignment was off from day 1, and they never really inspected the tires at the 5,000 mile intervals. There is no way a trained technician could have missed the excessive wear on the tires. When you couple that with the fact that they always overfilled my oil, I wouldn't trust this dealership at all. And I will never go to this dealership again. I will recommend to all my friends that they avoid them, too. I just don't think they're very honest. This is all just my opinion. I bought a Toyota Corolla for it's reliability, not the dealership service. Fortunately, I have a mechanic who is honest and does great work. I'll be taking my car to him for anything in the future. Should anyone want to talk to the mechanic or alignment place that looked at the tires and verify my assessment, feel free to contact me for their names and phone numbers. Update on 11/8/13. I don't know how else to enter my information, so I just edited my initial review to add more to it. Deluca called me (Vera) and wanted to talk to me. I called and talked to Vera. She was very nice and wanted to know if I knew there was a proration on my tires that I had replaced. Nobody ever told me that. I would have thought the service manager would have told me that when I talked to him, but he said nothing. I just received a check in the mail from them that covered the prorated portion of the tread life. For that I am grateful to Vera. If she hadn't said anything, I wouldn't have known. I have no clue why the guy that did the front end alignment didn't say anything about it, either. Anyway, I am pretty well satisfied with Vera's response/check. At least she did something to help me out. I must state that Deluca service shouldn't have done what they did, but I also understand that they service tons of cars every week. As with any dealership, I would proceed with caution. You really do have to keep an eye on them and research things that don't sound right. But I wanted to at least get it on the record that Deluca did help me with my issue. So thanks to Vera. More
by richardcurran
Employees Worked With
Gary (Service Manager)
November 14, 2012
Someone broke into my car and therefore I had to replace the passenger window.I brought my car back to Deluca to have the tinting put on the new window. It matches perfectly and looks great. While my car wa the passenger window.I brought my car back to Deluca to have the tinting put on the new window. It matches perfectly and looks great. While my car was there, I asked if they would take a look at my air filter. It was in desperate shape. They installed that and topped off my fluids and gave her a good wash. I really appreciate that they did what was required to have my car running smoothly. I have to admit, I don't always get in there on time, so knowing they will make sure it is up-to-date is important to me. Thank you as always! More
by kmckenzie
Employees Worked With
Marcy Coulter, Jim Bronson
August 31, 2012
Jackson Quisenberry sales representative and Enoch Mikell Finances representative treated us in an outstanding way on the purchase of our new Toyota truck they both made it a pleasure to buy a new vehicle fo Finances representative treated us in an outstanding way on the purchase of our new Toyota truck they both made it a pleasure to buy a new vehicle for my wife and I. Thanks guys and God Bless, Donald & Patricia Onley More
by donald.onley
Employees Worked With
I do not remember
August 03, 2012
Just wanted to say what an awesome experience I had with Deluca Repair associate Patricio Lara. We had a tail light problem on a stop in Ocala en-route to Disney. Patrico was understanding and compassionate Deluca Repair associate Patricio Lara. We had a tail light problem on a stop in Ocala en-route to Disney. Patrico was understanding and compassionate that we didn't want to spend our precious vacation time with our car problems and was extremely professional and expeditious in handling the repair to our Sienna. We are a fan of TOYOTA's owing a Rav4, Sienna and 10 year + Echo that we just can't bear to part with. Not only are cars reliable - but service is awesome too! THANKS Deluca Toyota and Patricio! More
by rpitzer
Employees Worked With
Patricio "Paco" Lara
June 09, 2012
Can't stress enough about Mr. Lara's professionalism and customer-focused approach to his job. Though I arrived shortly before closing, he went forward with servicing my car, realizing I faced a hardship if customer-focused approach to his job. Though I arrived shortly before closing, he went forward with servicing my car, realizing I faced a hardship if the job couldn't't be done right away. Mr. Lara said as long as the dealership was open for business that he wasn't going to turn away a customer. I felt other service managers might not go that extra mile. Mr. Lara said he was here to work for the client, and how was good to his word. Many thanks to him for a very positive customer experience. More
by AllenParsons
Employees Worked With
Patricio "Paco" Lara
February 08, 2012
I recently had encounters with Scott #8271, and Nathan #6910 regarding service on my 4 Runner. I wasn't very happy because it took multiple trips to the service dept. to eventually find and repair the p #6910 regarding service on my 4 Runner. I wasn't very happy because it took multiple trips to the service dept. to eventually find and repair the problem. However, because of the business ethic, professionalism, and great attitudes of these 2 young men, I am very happy with Deluca Toyota. They both went the extra mile to assure that I was satisfied with the outcome. Kudos to both of these men. Deluca Toyota is lucky to have such exceptional employees. Thank you! Jo Cummings More
by Jec210
Employees Worked With
Nathan #6910
December 14, 2011
I have owned cars for 42 years but have never owned a Toyota I had my Lexus serviced @ Deluca Toyota and it was the most pleasant experience I've had @ a dealership... Period.. The attendants were inf Toyota I had my Lexus serviced @ Deluca Toyota and it was the most pleasant experience I've had @ a dealership... Period.. The attendants were informative and eager to please . The lobby was extradinary w items to purchase from birthday cards to denim ball caps. Before I knew it my car was serviced & I left with a fresh slice of pizza. A Toyota is in my future !! More
by ronnieicole
Employees Worked With
Irene along w Alexa & Frank Deluca
July 27, 2011
I initally came to Deluca to try to buy a new 2009 Venza, after having messed around with Phillips Toyota for approximately 6 months and they couldn't deliver. I met Jim Spaulding and his boss and they foun after having messed around with Phillips Toyota for approximately 6 months and they couldn't deliver. I met Jim Spaulding and his boss and they found what I wanted in less than a week. We were treated so well by Jim Spaulding that I sometimes feel as though I take advantage of him. For instance if I can't get through to service or I want to rent a car while mine is being serviced, I call Jim and he takes care of me. Jim Spaulding IS Deluca Toyota to me. More
by elcid
Employees Worked With
Jim Spaulding
July 25, 2011
Been mostly happy with all aspects of service. One problem when you make an appointment for service a rep is assigned to you. When you arrive at that time and the assigned rep is busy you have to wait problem when you make an appointment for service a rep is assigned to you. When you arrive at that time and the assigned rep is busy you have to wait for him even though other reps are not busy and could serve you. Seems a waste of both our times. More
by bobjoan
Employees Worked With
Don't remember
July 24, 2011
Deluca Toyota is my favorite place to window-shop, shop and service my car. We went in to have my 1996 Corolla serviced and i found a 2011 Corolla that i loved and Steve Holloway ended up helping me. I r and service my car. We went in to have my 1996 Corolla serviced and i found a 2011 Corolla that i loved and Steve Holloway ended up helping me. I realize that cars are very expensive but! I loved this car! We live on a fixed income and figured that we could not afford this car at the moment. Steve worked with us and when we still felt we could not afford to drive this car hom....we soon found out he had a network of help and support behind him. Soon we discovered there was more than one way to finance a new Toyota and after awhile they found the right niche for us. I cannot remember everyone's name but! Steve would be able to fill this info in. Steve is a great salesman, in my opinion. Very informative and helpful but! not pushy! I had the 1996 Corolla for 15 years with no major problems and i am sure,,,,once we get completely comfortable with this car....we will enjoy it tremedously. I only hope we get as good a service out of this one as we have gotten from the 1996. Deluca has a good crew. I always feel at home when I am there. If i were a millionaire....everyone i know would be driving a Toyota of their choice! We want to take this opportunity to thank Deluca and their wonderful salesmen who are very informative and do not mind answering questions....even if they are asked more than once. GOD bless Deluca Toyota and all their employees!! your friends! Mavis Oshields Mickey Marshall 7-24-2011 dedrenicole@bellsouth.net More
by dedrenicole
Employees Worked With
steve holloway
