Gettel Toyota Ocala - Service Center

15 years of experience with Deluca Toyota Our most recent experience with Deluca Toyota, like all other experiences with them over the past 15 years, had been stellar. Their car rental progra Our most recent experience with Deluca Toyota, like all other experiences with them over the past 15 years, had been stellar. Their car rental program is phenomenal! Aisha Bowden, the rental manager. took great care of us. Our experience has been that Mr. Deluca knows how to hire exceptional workers, and Aisha was no exception. She knows her job and product inside out. She had the most beautiful smile. She walked us through the paperwork swiftly. Then she gave us a tutorial on the car, including the GPS and Bluetooth. I know Mr. Deluca is proud of his staff and he has every right to be proud of Aisha. If you look around his business you will find that most of the staff has been around for a very long time, indication he takes real good care of them to earn that loyalty. More

Terrible sales experience and service Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhap Terrible experience buying and having my Scion serviced there. 4 years of disappointment. Will not deal with them ever again. No more Toyota's. Unhappy buyer and unhappy with service dept. Do not buy extended warranty total rip off. So much they don't tell you that isn't covered even when you buy the top of the line. To check out a problem they charge you then tell you it isn't covered. Talked to many people in waiting room had same experience. Nothing is ever covered. Total rip offs. I have owned many many cars, dealt with many dealerships this is the worst and I am 58 years old. More

great employees!! I love that everyone here is so friendly. They remember my name and always smile. I just wish the cost to have service on my car didn't cost ssssooo I love that everyone here is so friendly. They remember my name and always smile. I just wish the cost to have service on my car didn't cost ssssooo much. I comment about the cost to everyone and they are such nice people you can see they feel bad about how much money I am being charged!! I love that you give back to the community but how about working on what you charge people??? I love my car...didn't toyota get enough from me when I bought it?? Thanks for listen...if you did. More

50K service and recall I stopped to see how long the recall repair would take and planned to come back later to have all work done, but then found out from Nathen that proba I stopped to see how long the recall repair would take and planned to come back later to have all work done, but then found out from Nathen that probably less than two hours for the 50K service and recall software update so decided to have it done then. Was done in about 1 hour 40 minutes and I was out of there. More

My recent service visit to DeLuca The service person was knowlegable and attentive to my needs. Keep me informed of the status of my repair and when my car was finished explained every The service person was knowlegable and attentive to my needs. Keep me informed of the status of my repair and when my car was finished explained everything done to my vehicle in detail. More

Execution The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was never called when the vehicle was completed, I made a reservation online for my next visit but when I arrived there was no reservation on there appointment list, they squeezed me in but again the length of service was un acceptable. The last time I called to make an appointment and the phone systems were down for more than 4 hours, I finally got connected and set up through a web conversation with a customer support representative through email. I asking myself why I keep returning, I know why I bought the vehicle from another Toyota Dealer, the sales rep couldn't explain the differences in specs by model. Lot's of work to do here on execution. I know I formerly owned one of the largest Truck dealerships in the Midwest before retirement. You should use the secret shopper concept and constant training with follow up to get the organization in shape. More

Fantastic Service - as Always I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can te I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can tell you that Deluca Toyota (Ken Greene specifically) always treats me like family. They are welcoming, professional, attentive, and let me know exactly what needs to be done. As long as I own this car I'll never consider taking it anywhere else for service! Great job, and please keep it up! More

Recall Repair on 2010 Toyota Prius I have been helped by Ron Rowles a number of times and he is always extremely polite, honest and informative. He told me one time that he treats his c I have been helped by Ron Rowles a number of times and he is always extremely polite, honest and informative. He told me one time that he treats his customers as he would want his own mother to be treated...and it shows through his actions! Thank you, Ron! I have never had a bad experience since dealing with DeLuca Toyota for the past many years. So, thank you, also, DeLuca Toyota! More

120,000 mile service I was very pleased with the service and attention that I received. Marcie explained what would be done, how long it would take and my options of wait I was very pleased with the service and attention that I received. Marcie explained what would be done, how long it would take and my options of waiting, going home, or to the mall, and what the cost would be. I love my car and will be back for the next scheduled service. More

Quick and easy Brought our Toyota Venza for it's last free service. The receiving line was short and fast. The service was good as always The waiting area was comf Brought our Toyota Venza for it's last free service. The receiving line was short and fast. The service was good as always The waiting area was comfortable Service was done quickly and well Overall great experience. Thank you More