Deluca Toyota - Service Center

Execution The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was The last 3 times I have visited this dealership there have been administrative problems. 1st it took over 2 hours to get an oil change done, and I was never called when the vehicle was completed, I made a reservation online for my next visit but when I arrived there was no reservation on there appointment list, they squeezed me in but again the length of service was un acceptable. The last time I called to make an appointment and the phone systems were down for more than 4 hours, I finally got connected and set up through a web conversation with a customer support representative through email. I asking myself why I keep returning, I know why I bought the vehicle from another Toyota Dealer, the sales rep couldn't explain the differences in specs by model. Lot's of work to do here on execution. I know I formerly owned one of the largest Truck dealerships in the Midwest before retirement. You should use the secret shopper concept and constant training with follow up to get the organization in shape. More

Fantastic Service - as Always I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can te I have a 2005 Toyota Sequoia with approx. 118k miles on it. I've never taken this vehicle to anyone other than a deal to have it serviced and I can tell you that Deluca Toyota (Ken Greene specifically) always treats me like family. They are welcoming, professional, attentive, and let me know exactly what needs to be done. As long as I own this car I'll never consider taking it anywhere else for service! Great job, and please keep it up! More

Recall Repair on 2010 Toyota Prius I have been helped by Ron Rowles a number of times and he is always extremely polite, honest and informative. He told me one time that he treats his c I have been helped by Ron Rowles a number of times and he is always extremely polite, honest and informative. He told me one time that he treats his customers as he would want his own mother to be treated...and it shows through his actions! Thank you, Ron! I have never had a bad experience since dealing with DeLuca Toyota for the past many years. So, thank you, also, DeLuca Toyota! More

120,000 mile service I was very pleased with the service and attention that I received. Marcie explained what would be done, how long it would take and my options of wait I was very pleased with the service and attention that I received. Marcie explained what would be done, how long it would take and my options of waiting, going home, or to the mall, and what the cost would be. I love my car and will be back for the next scheduled service. More

Quick and easy Brought our Toyota Venza for it's last free service. The receiving line was short and fast. The service was good as always The waiting area was comf Brought our Toyota Venza for it's last free service. The receiving line was short and fast. The service was good as always The waiting area was comfortable Service was done quickly and well Overall great experience. Thank you More

5,000 Mile new car (2014 Toyota Camry) Service I have dealt with Mr. Ken Green as my Service Adviser on many occasions, and I've found him to be truly exceptional in all aspects. I never have to s I have dealt with Mr. Ken Green as my Service Adviser on many occasions, and I've found him to be truly exceptional in all aspects. I never have to search for my car when the service is finished. Ken makes sure that it's driven right up to me. He explains in detail what has been done and shows me the invoice, the checks, etc. before I sign and initial. It can't get any better than this in my opinion. I always make a reservation with Mr. Green, and together we select a time when the service can be done as quickly as possible. He thinks of EVERYTHING!! More

Easy to get repairs done Thank you for the free loaner car. One car retired family and the loaner made the difference to go there. Customer Service will bring back. Thank you for the free loaner car. One car retired family and the loaner made the difference to go there. Customer Service will bring back. More

Soliciting a Survey I was pleased with the service and the repairs and my service advsr was very friendly. I was offered a ride to work, but had one. The work was done I was pleased with the service and the repairs and my service advsr was very friendly. I was offered a ride to work, but had one. The work was done earlier than i thought and that is a good thing. The only thing--i don't mind being told that there will be a survey but i find it kind of strange to be told how to answer it. If my service was great, i'd rate it great. If it was poor, i'd rate it as poor. I thought it was weird when i was asked to reply in exceeds expectations all the way down. Thank you. More

Service Review All I expected it to be-Great It will be even better when you move to the new facilities. I hope that you will be in the new facilities when I next vi All I expected it to be-Great It will be even better when you move to the new facilities. I hope that you will be in the new facilities when I next visit for service. More

Didn't plan on buying a car While having my vehicle serviced, we started looking at used Avalons. Daniel worked diligently with us. He had a lot of patience and was eager to co While having my vehicle serviced, we started looking at used Avalons. Daniel worked diligently with us. He had a lot of patience and was eager to continue showing us every car we looked at. We went inside to look at a new car when Victor approached us. He was very knowledgable. No one pushed us. We were grateful for that space. We slept on it and came back and bought a new car. Mike the manager was instrumental in sealing the price deal. All staff was eager, yet polite. All was very nice experience. Victor was very good at explaining ,orienting us to our new vehicle. More