Gettel Toyota Ocala - Service Center

A pleasant experience! I took my 2015 Rav4 in for service, and had no intention of leasing a new one as the lease had a year to go.. Started chatting with Ralph Fevrier. I took my 2015 Rav4 in for service, and had no intention of leasing a new one as the lease had a year to go.. Started chatting with Ralph Fevrier. and the next thing I was driving a new Rav4 with the features I was most interested. We sat down and starting the money factor which involved Steve and a deal was made. They really went above and beyond to help me get the best deal. I then was introduced to Mr DeLuca. Nice touch. I have been driving a Toyota for 25 years at least and the quality of the vehicle improves every time I get a new one and the dealerships I've dealt with, here for 14 years, and previously in Michigan all have quality employees. I need a dependable car and Toyota hasn't let me down. More

Great service Went in for 5000 mile maintenance. Everyone there great. Out before I knew it. I would recommend this dealership. Great experience every time I go Went in for 5000 mile maintenance. Everyone there great. Out before I knew it. I would recommend this dealership. Great experience every time I go for service. More

6 months service The staff at our arrival was very courteous and described the work involved and the time required to do the work. It took a little longer than anticip The staff at our arrival was very courteous and described the work involved and the time required to do the work. It took a little longer than anticipated, however, they kept us aware of what was transpiring. The checkout procedure was explained in detail. The Christmas decorations were beautiful and the personnel working at this facility where also friendly and offered assistance if required. The availability of refreshments and food was also a delight. More

Awesome dealership Great place to do business rather its buying a vehicle or getting service done. I highly recommend it. It even has a cafe and a hair salon. Free co Great place to do business rather its buying a vehicle or getting service done. I highly recommend it. It even has a cafe and a hair salon. Free coffee and donuts, what more can you ask for really? More

Great Service I have been going to this dealership for service for more than 5 years. I traded in my previous Avalon for a new one. Service has been great. Prompt a I have been going to this dealership for service for more than 5 years. I traded in my previous Avalon for a new one. Service has been great. Prompt and efficient service. More

GREAT SERVICE We had an appt for an oil change & they got us in & out in a timely fashion! They were very courteous & accomodating! Kudos to the service staff! Than We had an appt for an oil change & they got us in & out in a timely fashion! They were very courteous & accomodating! Kudos to the service staff! Thank you!!! More

Efficiency as Expected I just had my first complimentary service for my 17 HL and appreciated the professionalism and short time I spent at Deluca Toyota. It was arranged on I just had my first complimentary service for my 17 HL and appreciated the professionalism and short time I spent at Deluca Toyota. It was arranged online with Brie and finalized with her also. Andrew started the paperwork and made me feel confidant that I would not be diisappointed. This is my second vehicle being serviced by Deluca and I will continue with them throughouf the years. You receive what you expect. More

Appointment for an oil change I made an appointment rather than "wait" at a drop in establishment. After almost 2 hours, I asked why my oil change wasn't complete. Was told if no I made an appointment rather than "wait" at a drop in establishment. After almost 2 hours, I asked why my oil change wasn't complete. Was told if non-appointment customers came in before my appointment time, they would work on those and I would just have to wait. Why make an appointment? Comment from service rep: "Do you think we just have a space for you to pull in when your appointment time comes (I was a few minutes early, by the way)?" My response to you as a provider of service is, "More or less, YES!" I should not have to wait that long for an oil change with an appointment. Would have been quicker to go to the "drop in" place which is much closer to home. I drove 30 minutes to get to your place, passing several other places on the way. I will not make this mistake again. So much for being a "valued customer." (NOTE: I had to reschedule another appointment that I had made for 10:45, allowing an hour and a half for a scheduled oil change and 30 minutes to drive to the next appointment, thinking that should be more than sufficient. It wasn't. More

Fast appointment and fast service! Called dealership after 7:00 AM, given a 10:15 appointment, got me back on the road fast on a busy day! Now my 2016 Toyota Prius II has 40,000 miles a Called dealership after 7:00 AM, given a 10:15 appointment, got me back on the road fast on a busy day! Now my 2016 Toyota Prius II has 40,000 miles and has averaged 66.1 MPG...... WOW More

15,000 mile service Took my Rav4 in for 15,000 mile service and was greeted by an extremely nice service man. He walked me to the service desk and introduced me to the s Took my Rav4 in for 15,000 mile service and was greeted by an extremely nice service man. He walked me to the service desk and introduced me to the service writer who was also very pleasant. He then took me to a man who ordered some touch-up paint for me and said when the paint comes in they will call and the collision department will touch up the spot on my hood that was hit by a stone thrown by a dump truck who was passing me on the road. He then took me to the lounge where I sat down and was greeted by a very nice lady, Patricia, who asked if there was anything she could do for me. I told her I would just sit and wait with my iPad for my car to be serviced. She asked me if I would like a tour of the dealership and I happily agreed. She was so kind and nice and pleasant!! Showed me all around, including the putting green upstairs that I had no idea was there. She explained all the awards and about the first Toyota ever built. Said she had worked for Toyota in Venezuela where she came from 3 years ago. When my car was done she walked me to it and saw me off. Greatest team of customer service people I have ever met. Since we recently moved about an hour from the dealership and closer to another one, I was contemplating changing service centers but after this visit, I wouldn't even dream of changing! More