Deluca Toyota - Service Center

GREAT SERVICE We had an appt for an oil change & they got us in & out in a timely fashion! They were very courteous & accomodating! Kudos to the service staff! Than We had an appt for an oil change & they got us in & out in a timely fashion! They were very courteous & accomodating! Kudos to the service staff! Thank you!!! More

Efficiency as Expected I just had my first complimentary service for my 17 HL and appreciated the professionalism and short time I spent at Deluca Toyota. It was arranged on I just had my first complimentary service for my 17 HL and appreciated the professionalism and short time I spent at Deluca Toyota. It was arranged online with Brie and finalized with her also. Andrew started the paperwork and made me feel confidant that I would not be diisappointed. This is my second vehicle being serviced by Deluca and I will continue with them throughouf the years. You receive what you expect. More

Appointment for an oil change I made an appointment rather than "wait" at a drop in establishment. After almost 2 hours, I asked why my oil change wasn't complete. Was told if no I made an appointment rather than "wait" at a drop in establishment. After almost 2 hours, I asked why my oil change wasn't complete. Was told if non-appointment customers came in before my appointment time, they would work on those and I would just have to wait. Why make an appointment? Comment from service rep: "Do you think we just have a space for you to pull in when your appointment time comes (I was a few minutes early, by the way)?" My response to you as a provider of service is, "More or less, YES!" I should not have to wait that long for an oil change with an appointment. Would have been quicker to go to the "drop in" place which is much closer to home. I drove 30 minutes to get to your place, passing several other places on the way. I will not make this mistake again. So much for being a "valued customer." (NOTE: I had to reschedule another appointment that I had made for 10:45, allowing an hour and a half for a scheduled oil change and 30 minutes to drive to the next appointment, thinking that should be more than sufficient. It wasn't. More

Fast appointment and fast service! Called dealership after 7:00 AM, given a 10:15 appointment, got me back on the road fast on a busy day! Now my 2016 Toyota Prius II has 40,000 miles a Called dealership after 7:00 AM, given a 10:15 appointment, got me back on the road fast on a busy day! Now my 2016 Toyota Prius II has 40,000 miles and has averaged 66.1 MPG...... WOW More

15,000 mile service Took my Rav4 in for 15,000 mile service and was greeted by an extremely nice service man. He walked me to the service desk and introduced me to the s Took my Rav4 in for 15,000 mile service and was greeted by an extremely nice service man. He walked me to the service desk and introduced me to the service writer who was also very pleasant. He then took me to a man who ordered some touch-up paint for me and said when the paint comes in they will call and the collision department will touch up the spot on my hood that was hit by a stone thrown by a dump truck who was passing me on the road. He then took me to the lounge where I sat down and was greeted by a very nice lady, Patricia, who asked if there was anything she could do for me. I told her I would just sit and wait with my iPad for my car to be serviced. She asked me if I would like a tour of the dealership and I happily agreed. She was so kind and nice and pleasant!! Showed me all around, including the putting green upstairs that I had no idea was there. She explained all the awards and about the first Toyota ever built. Said she had worked for Toyota in Venezuela where she came from 3 years ago. When my car was done she walked me to it and saw me off. Greatest team of customer service people I have ever met. Since we recently moved about an hour from the dealership and closer to another one, I was contemplating changing service centers but after this visit, I wouldn't even dream of changing! More

Service Your service and attention is the best I’ve ever seen Everyone went above and beyond from getting a cup of coffee to you little store Your service and attention is the best I’ve ever seen Everyone went above and beyond from getting a cup of coffee to you little store More

Always leave happy I truly appreciate how the Service Department is so attentive to my vehicle needs. This trip I got my 20,000 mile check up and also complained of a p I truly appreciate how the Service Department is so attentive to my vehicle needs. This trip I got my 20,000 mile check up and also complained of a possible slow leak in a tire. They didn't question it just immediately promised to check it out thoroughly, which they did because the visual inspection showed nothing whereas the tire dunk found a 2 inch piece of drill bit embedded in the tire. The tire got patched and and now I am riding right, still keeping an eye on it but feeling much better. More

Service Dept. is very good. Sales Dept not so much. Purchasing the car was a hassle with some guy coming out during the process whinning that I needed to help him out by paying more (even tho I had jus Purchasing the car was a hassle with some guy coming out during the process whinning that I needed to help him out by paying more (even tho I had just agreed to pay $1,000 over my budget). Too much drama. Probably try another dealer next time. More

Great services Joey is the best the wait was a bit much because I bought 4 new tires, The service was great...overall a pleasant experience! Deluca does make the di Joey is the best the wait was a bit much because I bought 4 new tires, The service was great...overall a pleasant experience! Deluca does make the difference! More

Mike's Review We have been Deluca fans for several years and purchased our new 2017 Highlander based on the hospitality and service we received on our 4Runner. We have been Deluca fans for several years and purchased our new 2017 Highlander based on the hospitality and service we received on our 4Runner. More