Gettel Toyota Ocala - Service Center

Service Great timing...in and out quickly. Car cleaned up. Super experience. Will be back. Service personnel had on masks as did the majority of customers. Great timing...in and out quickly. Car cleaned up. Super experience. Will be back. Service personnel had on masks as did the majority of customers. More

Very good experience. Ashlee gets 5 stars. This is why I hate to do surveys because of having to make a twenty five word minimum. hate to do surveys because of having to make a twenty five word minimum. More

They were wonderful. I need to travel to a family member funeral. My service adviser got my car check for travel which gave me confidence and safety.fo my travel Thank you funeral. My service adviser got my car check for travel which gave me confidence and safety.fo my travel Thank you More

Brought my car there for service 3 times and each time was surprised at the excellent service. Keep up the good work! Thank You. John was surprised at the excellent service. Keep up the good work! Thank You. John More

Poor service During a national pandemic the staff should be wearing masks and the waiting room furniture kept cleaner by staff. When service was complete the vale During a national pandemic the staff should be wearing masks and the waiting room furniture kept cleaner by staff. When service was complete the valet was not available for my keys. More

False Advice Deluca Toyota of Ocala, FL tried to trick me into a repair that was totally unnecessary. I found out from my old Toyota dealer that they lied to me. T Deluca Toyota of Ocala, FL tried to trick me into a repair that was totally unnecessary. I found out from my old Toyota dealer that they lied to me. They tried to steal $350.00 from me. I wouldn't buy a car here and I wouldn't service a car here. Once you drop your car off, you are at their mercy. Maybe they are ok for warranty work or insurance work where someone else is paying the bill but when you have to shell out your own money, God help you. They will steal your eyeballs out of your head. It was a very elaborate scheme. Good riddance! More

My recall service for airbags was handled quickly. The waiting time wasn't too bad and everyone was courteous. The safe spacing looked good and the waiting room was clean. Good job Toyota! The waiting time wasn't too bad and everyone was courteous. The safe spacing looked good and the waiting room was clean. Good job Toyota! More

The service people are always pleased and helpful. The problem was solved. The service rep. and a lady who I talked to on the phone problem was solved. The service rep. and a lady who I talked to on the phone More

Auto Service Was very pleased to have fast service, friendly service and to see that all customers and most employees of DeLuca Toyota were wearing masks. Very ni Was very pleased to have fast service, friendly service and to see that all customers and most employees of DeLuca Toyota were wearing masks. Very nice of the service writer to keep us informed during our stay. More

Dead battery, car had to be towed DeLuca Toyota came through with flying colors when I called to say I had a dead battery. I contacted Roadside Assistance and a wrecker came quickly. DeLuca Toyota came through with flying colors when I called to say I had a dead battery. I contacted Roadside Assistance and a wrecker came quickly. The towing service was very careful with my car when loading it. I asked the Toyota Service Dept. to also complete the first service (oil change, etc.) at the same time. The next day I was called and set up a time for the courtesy van to transport me to the dealership. The driver was Morris and he was outstanding! Since it was during the corona virus stay at home order I didn't know what to expect. I must say that I had the most interesting conversation with this caring, intelligent man since the "stay at home" order started weeks ago. He is "gold" to the dealership and deserves a raise! The Service Dept., valet staff, Customer Service, and all others were very helpful and provided great customer service. More