Deluca Toyota - Service Center

Cassie was an excellent service advisor! She reviewed the needs of my vehicle when I made the appointment and had everything ready so that I could get to work quickly, then called with othe She reviewed the needs of my vehicle when I made the appointment and had everything ready so that I could get to work quickly, then called with other recommended service and was helpful to get the items I chose to do authorized. My only complaint is the ride service. It has never worked well since you went to the app. I spent 20 minutes waiting for my ride to get my car and had to call only to find out the driver was sitting at the dealership. Despite Cassie having the ride to work and to come back and get my car on my lunch break ahead of time, the app didn't work. She remedied it quickly (not her fault) but again, the process doesn't work--and this isn't the first time. At a previous visit I sat waiting for 30 minutes and the ride never showed so I got a fellow employee to take me. That is why you got 4 stars instead of 5. More

Good experience, although difficult to get scheduled and then had to reschedule. Long wait times on hold, and then was told to call back. then had to reschedule. Long wait times on hold, and then was told to call back. More

Fantastic service. They helped in a major way. Fast quick and quality. The representative Cassie? Was fantastic. Explained everything perfectly They helped in a major way. Fast quick and quality. The representative Cassie? Was fantastic. Explained everything perfectly More

Waited over 4. 5 hrs just to get car on the rack. Neve will go back 5 hrs just to get car on the rack. Neve will go back More

Collision work. Repair took longer than expected. When I got the vehicle back, the paint did not match. Repair took longer than expected. When I got the vehicle back, the paint did not match. More

Clean, friendly, on time, communicate well, comfortable waiting area, outstanding products, been doing business with them over 9 years-no complaints. waiting area, outstanding products, been doing business with them over 9 years-no complaints. More

Always friendly and plenty of seating. Clean facilities and greeted promptly. Answered all my questions Clean facilities and greeted promptly. Answered all my questions More

Good communication about what was happening with my car! Good explanation about when to return. Good explanation about when to return. More

It has been three weeks since I was told that a part was needed in order to fix my radio. I haven’t been called by anyone to tell me that the part has arrived. My radio still doesn’t work. I first brought i needed in order to fix my radio. I haven’t been called by anyone to tell me that the part has arrived. My radio still doesn’t work. I first brought it in to be repaired on September 20. It is now October 16. Still no part therefore no radio. More

Fast check-in outside and inside. Service in under an hour. Good check out experience, with good explanation of service performed and condition of all systems on the vehicle. Service in under an hour. Good check out experience, with good explanation of service performed and condition of all systems on the vehicle. More