Deluca Toyota - Service Center

Service Advisor Heather Welsh did an excellent job keeping me informed and coordinating with the insurance company claim. We have a few items/parts still outstanding but she's keeping me posted. keeping me informed and coordinating with the insurance company claim. We have a few items/parts still outstanding but she's keeping me posted. More

Great updates as to when my vehicle would be ready and what exactly was being done. Service advisor was very courteous and has excellent customer service skills. Service was also done in a timely manner, what exactly was being done. Service advisor was very courteous and has excellent customer service skills. Service was also done in a timely manner, and I did not have to wait long. More

It was perferfect like always the people are very special including Mr. Jesus Rodriguez and the personal that do the service, thanks. including Mr. Jesus Rodriguez and the personal that do the service, thanks. More

One of the tech say the leak I brought the truck for was a lie that he can’t find proof of a water leak when i even provided pictures and video of the problem. A manager asked me to bring the truck a diffe a lie that he can’t find proof of a water leak when i even provided pictures and video of the problem. A manager asked me to bring the truck a different day to check on the truck hope this time is not the same experience More

Everything was perfect, from the begining the the service lady is very profesional very knowledgeble and courteous as well as good listener. I just hope that next time I visit the dalership again she will b lady is very profesional very knowledgeble and courteous as well as good listener. I just hope that next time I visit the dalership again she will be the same person to take care of my vehicle . More

I asked for a diagnosis and gave the dealership the codes I got off my scanner . It took about 4 hours for the service technician to reach out and tell me my transmission was messed up and give me the codes I got off my scanner . It took about 4 hours for the service technician to reach out and tell me my transmission was messed up and give me the codes I already knew . I paid $175 for them to tell me what I already knew . More

Christina was,as always, professional and polite and handled my scheduling for my service later handled my scheduling for my service later More

Customers for over 10 years. Cassie goes above and beyond for customer service. We had a big repair and she explained all of it to us. A delight to work with. Smart cookie. Cassie goes above and beyond for customer service. We had a big repair and she explained all of it to us. A delight to work with. Smart cookie. While waiting for repair, we ended up buying a new car from Leo Torres. Great salesman.! Honest and very knowledgeable. Professional . Personable. Answered all our questions. Felt very comfortable purchasing through him. Have already recommended him to people we know looking for a new car. More

On a norm I do not do surveys, but my aggravation prompts me to do this one. On 10-17-24 it took almost 4 hours to have four new tires put on my car. On top of that I had requested Michelin tires as I always me to do this one. On 10-17-24 it took almost 4 hours to have four new tires put on my car. On top of that I had requested Michelin tires as I always have Michelin tires on my cars. I did not look at tires when car was brought to me…..my mistake. On 10-18-24 I noted the tires on my car are not Michelin, but some brand I did not recognize. Looking at my paperwork, it appears Dunlap tires were put on my car. Granted, when given my paperwork I should have looked at the paperwork rather than assuming my request would be honored. Doubt there is any chance of rectifying Deluca not providing requeted tires. On 10-18-24 I called the service department to question why Michelin tires are not on my car. Recording instructed to leave message, which I did….with name, number and reason for my call; requested return call. To date of 10-19-24 I have not received a return call. I have doubts of trusting this dealership in the future and if anyone wants a recommendation of Deluca, definitely not getting a positive one from me. Every business should know word of mouth is important to success. Doubtful this will be posted or even acknowledged. More

Casandra was an excellent service adviser. explained everything in detail. very knowledgeable, great to work with. Thank You. explained everything in detail. very knowledgeable, great to work with. Thank You. More