Gettel Toyota Ocala - Service Center

Normally the service has been good. Austin my service tech did give me a heads up that they were having problems with new software affecting dispatch. I asked how long and was told 2-3 Austin my service tech did give me a heads up that they were having problems with new software affecting dispatch. I asked how long and was told 2-3 hours. He gave me three option to reschedule but I had just driven 35 minutes and didn't want to come back. My wait was 2 hours, 40 minutes. For an oil change. Not acceptable. Then I got a text from Austin showing some filters etc that should be replaced and I could accept or refuse. I walked the 10 steps to his desk and told him how impersonal that was and he I was already not happy. He said he was working on 4 tickets and trying to speed up things. Whatever....... More

Service attendants were very efficient and friendly, Service rep who filled out all the paperwork was particularly friendly efficient and helpful (Cristina). Service turn-around was good. Service rep who filled out all the paperwork was particularly friendly efficient and helpful (Cristina). Service turn-around was good. More

I was really impressed with deluca rideshare being able to take me home, which is about 25 miles away and then they came to pick me up. That was excellent! to take me home, which is about 25 miles away and then they came to pick me up. That was excellent! More

The service was excellent and the communication was also superior. The overall experience was also very good. superior. The overall experience was also very good. More

The dealership is very clean and efficiently run, and my car runs better after being serviced. See y'all in the spring for my next tune-up. I did not work with any of the people listed in your drop-down box car runs better after being serviced. See y'all in the spring for my next tune-up. I did not work with any of the people listed in your drop-down box. More

Labor quoted was 30 percent higher than Village Toyota. ...and I bought the Tacoma from them off lease in 12/21. Poor.... ...and I bought the Tacoma from them off lease in 12/21. Poor.... More

I was very impressed by how professional all your employees were, and how quickly thr jobs were done. Thank You very much. So glad we stayed with your dealership… employees were, and how quickly thr jobs were done. Thank You very much. So glad we stayed with your dealership… More

Keeps the customer informed with service video. Knowledgeable staff. Great food at a reasonable price. Good manicure technician. Friendly staff. Knowledgeable staff. Great food at a reasonable price. Good manicure technician. Friendly staff. More

Very impressed with the service and explanation given about future service requirements. Would definitely use them again. about future service requirements. Would definitely use them again. More

The service was outstanding. the staff was very help full and answered all my questions. the staff was very help full and answered all my questions. More