Gettel Toyota Ocala - Service Center

Robert was very good to me. But the time it took was two do and oil change and a small update was to long. But the time it took was two do and oil change and a small update was to long. More

Second time in less than 2 weeks I had an “emergency” non scheduled service visit, first a tire repair and this visit for a dead battery. Both visits defined the meaning of EXCELLENT customer service!! The scheduled service visit, first a tire repair and this visit for a dead battery. Both visits defined the meaning of EXCELLENT customer service!! They rushed to get things repaired for me and kept me updated throughout the process. My customer service advisor for this trip was Heather Fornino and such a delight to work with I’m looking forward to working with her again! More

Excellent service, excellent people. Courteous and professional. The complementary ride service makes the whole process a snap. Courteous and professional. The complementary ride service makes the whole process a snap. More

Service tech was fine. Service was quick due to oil not needing changed. I had to search for my vehicle on the lot due to there was no service assistant available to retrie Service was quick due to oil not needing changed. I had to search for my vehicle on the lot due to there was no service assistant available to retrieve my vehicle. Unfortunately a day after service I noticed that two tire valve caps were missing from the passenger side of the vehicle. As this was my very first time in the service department (new vehicle) my experience was not up to the standards that I was used to from a competitor car dealership. Hopefully my next service will be better. More

Overall service was excellent, but the dealer needs to let someone know when maintenance contract is up. let someone know when maintenance contract is up. More

Service wait time was better than I thought. Layla told me about 1 1/2 hours but wasn't even a 45 minute wait. Outstanding. Layla told me about 1 1/2 hours but wasn't even a 45 minute wait. Outstanding. More

Check-in for an Auto Butler treatment was fast and the Auto Butler application was finished when they said it would be. Auto Butler application was finished when they said it would be. More

I never got pick up from my job to the dealer to pick up my car in services. I set up the ride at 11 am to get pick up at 5:20pm and at 5:25 I called Toyota to tell them I haven’t received a text and the dr my car in services. I set up the ride at 11 am to get pick up at 5:20pm and at 5:25 I called Toyota to tell them I haven’t received a text and the driver wasn’t here. Then I was told that the driver was dropping off someone and that I was next. Then 15 minutes passed and now is 5:45. I called Toyota again and they transfer me to management in services but I was never able to speak to no one because not only they put me in hold but they also hang up. I had to bother a coworker at work to take me to pick up my child at the aftercare that closes at 6pm and I had to pay for being late but, also she had to take me to Toyota so I can get my car that was at services. I understand that this is a courtesy that Toyota does for their customers but, is not right the way I had to figure it out because of their mistake. More

Friendly customer service very clean comfortable waiting area. I do miss your gift store area that was replaced with car auto supplies because I always purchased something fun while I was there for service. area. I do miss your gift store area that was replaced with car auto supplies because I always purchased something fun while I was there for service. Hope it returns someday. More

The dealership was nice and big and clean however my seat was moved and a reminder oil change sticker never removed or replaced was moved and a reminder oil change sticker never removed or replaced More